US-Product Support Analyst II

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  

Description 

As a Product Support Analyst II at R1, you will play a crucial role in providing technical support and troubleshooting services for specific products, systems, or services. You will be responsible for managing incidents, problems, changes, and configurations related to R1's proprietary applications. This position requires a blend of technical, business, and interpersonal skills to effectively serve as a subject matter expert for the applications under your purview. 

Essential Responsibilities 

• Conduct root cause analysis and diagnostics for application incidents, maintaining ownership from ticket to patch resolution, and collaborating with IT teams and vendors for troubleshooting. 
• Monitor production environments for early problem detection and participate in application configuration management, as well as pre- and post-release activities. 
• Develop and document clear and concise user stories with precise acceptance criteria to ensure stakeholder and product owner requirements are accurately captured and developed. 
• Interpret customer business needs, translating them into technical requirements, while collaborating with developers and subject matter experts to balance usability and performance. 
• Demonstrate strong customer service skills, proficiency in Microsoft Office applications, and excellent interpersonal and written communication skills in a self-directed work environment. 

Skills 

• Proficient computer skills (including, but not limited to, Microsoft Word, Excel, Power Point and Visio) are required. 
• Highly organized, strong interpersonal skills and clear and concise oral and written communication skills. 
• Strong problem solving, analytical and critical thinking skills. 
• Working knowledge of the practices, procedures, and concepts of the healthcare revenue cycle. 
• Proficiency with writing basic T-SQL code and ability to interpret complicated T-SQL routines 

Other Qualifications 

• 3-5+ years Healthcare/Technology experience. 
• Understanding of HIPAA and importance of privacy of patient data. 
• Ability to work in a dynamic team environment, and to interact with resources from technical and non-technical organizations.  
   

For this US-based position, the base pay range is $47,237.00 - $78,919.86 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.This job is eligible to participate in our annual bonus plan at a target of 5.00%

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent

To learn more, visit: R1RCM.com

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