Axon Logo

Axon

Unified Communications Integration Engineer, Public Safety

Posted One Month Ago
Be an Early Applicant
Remote
Hiring Remotely in United States
Mid level
Remote
Hiring Remotely in United States
Mid level
Integrate, deploy, configure, and troubleshoot a cloud-based emergency communications platform. Responsibilities include VoIP and PBX integration, customer onboarding, customized unified communications solutions, technical documentation, operations-team training, and technical support. The role requires expertise in VoIP protocols, networking, Linux, cloud environments, and highly available real-time communications systems while coordinating with operations, engineering, sales, product, and other stakeholders.
The summary above was generated by AI
Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

About Axon 911 
Axon 911 brings together Prepared and Carbyne under Axon. Together, we are creating the only platform that combines modern 911 infrastructure with an AI intelligence layer—helping public safety agencies move faster, make better decisions, and deliver better outcomes in the moments that matter most.
911 is the backbone of public safety, yet the professionals behind it have long been held back by outdated technology. Axon 911 is here to change that. Joining this team means more than taking a job—it means helping shape the future of emergency response and building a safer, more connected world.

Your Impact

We are seeking a highly motivated and experienced Unified Communications Integration Engineer to integrate and deploy the world's first Cloud-Based Emergency Real-Time Communication Platform. 
You will be responsible for the interoperability and assimilation of highly available, Elastic, Robust, Multi-Tenant, and Self-Healing RTC and VoIP Signaling Services. The platform will have to comply with the most stringent Security, Authentication and Authorization Standards in order to ensure high SLA and guarantee 5 nines uptime. You will work closely with Carbyne's Operations team and act as the technical liaison between Engineering and the Business for all UC-related activities.
You will get an opportunity to work on cutting-edge technologies and to build a lifesaving emergency platform.
What You’ll Do

  • Working as part of a real-time communication team in the Carbyne operation group to deliver a highly available 911 Infrastructure
  • Configuring and troubleshooting Carbyne’s Novel Emergency Communication Platform
  • Provide clients with customized communication solutions for Carbyne’s unified communications services
  • Install, maintain, integrate, and contribute to PBX projects and UC solutions
  • Create and maintain technical specs and solution documents
  • Overall responsibility for onboarding new customers in alignment with customer requirements, and solution specifications using Carbyne’s best practices
  • Providing technical support and training for the Operations team on 911 emergency communications systems
  • Gaining a strong understanding of unified communications architecture, networking, and cloud computing
  • Interact with a variety of internal stakeholders: Carbyne’s Operations, R&D, Sales, CTO Office, and Product Managers
What You Bring
  • Proven experience with VoIP architecture. Hands-on installation experience deploying open-source UC (such as Kamailio, FreeSWITCH, Asterisk, etc.)
  • Extensive knowledge and understanding of VoIP deployments and protocols like SIP, SDP, RTP, Web RTC, and their troubleshooting. Understanding of video\audio codecs, packetization, encryption, and transport
  • 3+ years of experience in solutions deployment of open-source VoIP solutions
  • 3+ years of experience in networking. Proven knowledge and experience in networking, full knowledge of the OSI model and deep understanding of 1-7 Network Layers
  • Good understanding of Linux environments, including bash scripting
  • Hands-on experience deployment on Private and Public network/security clouds (AWS)

Nice-to-Haves:

  • Industry certifications like CCIE, CCNP, CCNA Voice
  • Knowledge of Docker and Kubernetes
  • Knowledge of AWS infrastructure
Work Location

This is a hybrid role, with an expectation of four days per week in our Manhattan office.

Benefits that Benefit You
  • Competitive salary and 401k with employer match
  • Discretionary paid time off
  • Paid parental leave for all
  • Medical, dental, and Vision plans
  • Fitness Programs
  • Emotional & Mental Wellness support
  • Learning & Development programs
  • And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work.

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at [email protected] or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email [email protected].  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Phishing alert:  Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process.  All legitimate job openings are listed on our official careers page at https://www.axon.com/careers.  If you receive a suspicious offer or outreach from an email address that is not @axon.com, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to [email protected].


Axon Charlotte, North Carolina, USA Office

623 S Cedar Street, Charlotte, United States, 28202

Similar Jobs

An Hour Ago
Remote or Hybrid
US
21-21 Hourly
Internship
21-21 Hourly
Internship
Information Technology
Serve as a liaison among CDW, university IT and administration, and technology partners. Build campus customer relationships, research technology trends, identify strategic opportunities, and educate university stakeholders about CDW services. Work independently on campus for 15–25 hours weekly while completing paid training, mentorship, and ongoing professional development.
Top Skills: Artificial Intelligence (Ai)
An Hour Ago
Remote or Hybrid
IL, USA
125K-137K Annually
Senior level
125K-137K Annually
Senior level
Information Technology
Design Salesforce-based enterprise tools that help salespeople manage accounts, configure and price solutions, create quotes, and advance opportunities. Own the design process from discovery through launch, applying interaction, visual, content, information architecture, and accessibility expertise. Collaborate with research, product management, engineering, and developers to balance user, business, and technical needs. Use research, analytics, and feedback to improve workflows and contribute to the broader design practice.
Top Skills: CpqCRMDesign SystemsFigmaSalesforce
An Hour Ago
Remote or Hybrid
NH, USA
125K-137K Annually
Senior level
125K-137K Annually
Senior level
Information Technology
Design and improve Salesforce-based enterprise tools for salespeople, including account management, solution configuration, pricing, quoting, and opportunity workflows. Own product design from discovery through launch, partnering with research, product management, engineering, and developers. Apply interaction, visual, content, information architecture, and accessibility principles within platform constraints. Use research, analytics, and feedback to improve experiences, navigate ambiguity, influence product decisions, and contribute to the broader design practice.
Top Skills: CpqCRMDesign SystemsFigmaSalesforce

What you need to know about the Charlotte Tech Scene

Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.

Key Facts About Charlotte Tech

  • Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
  • Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
  • Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
  • Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account