Ultra High Net Worth Client Case Representative, Senior Associate

In this role, you will:

• Serve as the initial contact for UHNW clients, resolving complex account issues and providing investment guidance.

• Use the Professional Selling Skills framework to identify client needs and share insights with Relationship Managers.

• Deliver high-quality, efficient service while anticipating client needs and offering proactive solutions.

• Collaborate across teams to maintain and enhance the UHNW client experience.

• Document client and team feedback to support continuous service improvement with the business.

• Build expertise in Vanguard products, services, and industry trends to guide clients effectively.

What It Takes

• Minimum of three years’ experience in Financial Services; client service experience preferred.

• Undergraduate degree or equivalent combination of training and experience.

• Active SIE and FINRA Series 7 license, and either the Series 66 or the ability to obtain the Series 66 within 90 days of joining.

• Ability to build trust and rapport with clients, using a consultative sales model to uncover needs and deliver meaningful solutions.

• Confidence in discussing portfolio allocation, investment cost basis, asset location, and mutual fund trade basics.

How We Will Support You

• Fully paid training and coaching to help you obtain required licenses.

• Dedicated onboarding to Vanguard’s Advice & Wealth Management business and working model.

• Access to development resources, mentorship, and corporate learning opportunities—including support for professional designations such as the CFP—to help you build expertise and grow your career within Advice & Wealth Management

Qualifications:

• Minimum of three years related work experience in the Financial Services industry.

• Experience in client services preferred.

• Undergraduate degree or equivalent combination of training and experience required.

• This job requires a regulatory license and/or registration (e.g. FINRA, state, SFC). These will be determined by Compliance based on role-specific duties.

Why Vanguard

At Vanguard, we believe in supporting our “crew” personally through all life stages.  

Total potential compensation for this role is $84,000-$92,000 ($70,000-78,000 base salary plus up to a $12,500 bonus and additional hourly pay) within your first year upon obtaining the required licensing and achieving performance standards.  If you are bringing your active SIE, Series 7 & Series 66 licenses into the role, you will receive a $20,000 licensing bonus

In addition, Vanguard provides a competitive benefits package to all employees. Some of our benefits include: 

• World class training and development programs to equip you with the tools to take the FINRA Series 66.

• A $1,500 taxable annual FlexFund stipend that allows you to select from a wide variety of well-being and lifestyle expenses.

• An annual bonus (known internally as Partnership) based on company performance.

• 18 PTO days and 10 federal holidays, with the unique ability to purchase an additional week of PTO.

• Industry-leading retirement savings – up to 4% matched contributions, and 10% employer contribution without condition.

• Best-in-class medical, dental, and vision coverage with on-site health perks: 

  • CrewCare: our own onsite health-clinic for you and your loved ones.

  • ShipShape: onsite fitness center.

  • LYRA: a program to provide care for your emotional and mental health – how, when, and where you need it, at no cost to you.

• Education benefits including tuition reimbursement designed to support you in furthering your education.

• Strong parental leave, including adoption and surrogacy, benefits – because we know every family looks different! 

For a deeper look into our benefits, please visit our Why Vanguard page! 

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.