Tier 1 Cyber Security Operations Analyst

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position

The Tier 1 Cyber Security Operations Analyst is responsible for monitoring and analyzing security events, triaging alerts, and escalating incidents to ensure the protection of organizational networks, systems, and data from cyber threats. This role serves as the first line of defense in a Security Operations Center (SOC), requiring strong analytical skills and a foundational understanding of cybersecurity principles.
Key Responsibilities:
1. Monitoring and Alert Triage:

• Monitor security tools such as Security Information and Event Management (SIEM) systems, intrusion detection/prevention systems (IDS/IPS), and endpoint detection and response (EDR/XDR) platforms
• Identify, classify, and prioritize security alerts, distinguishing false positives from potential threats.
• Escalate verified threats to Tier 2 analysts for further investigation.

2. Incident Response Support:

• Perform initial analysis of security incidents, including phishing attempts, malware infections, or unauthorized access.
• Document investigative steps and track alert resolution within ticketing systems 
• Assist in implementing basic mitigation measures, such as isolating affected systems or applying patches.

3. Vulnerability Scanning and Reporting:

• Conduct routine vulnerability scans.
• Review and report on vulnerabilities, collaborating with senior analysts to prioritize remediation.

4. Security Tool Management:

• Configure and manage security monitoring tools, including firewalls, antivirus software, and network security appliances.
• Ensure tools are updated and functioning effectively to detect threats.

5. Continuous Learning:

• Stay updated on emerging cyber threats, attack techniques, and industry best practices through training and self-study.
• Participate in security awareness programs and contribute to team knowledge-sharing.

6. Collaboration and Communication:

• Work closely with Tier 2 analysts, IT teams, and external vendors to address security incidents.
• Communicate findings clearly to technical and non-technical stakeholders, including preparing incident reports.

Skills and Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field. Equivalent certifications or experience may be considered.
• Experience: 3-4 years of experience in IT, cybersecurity, or a related field.
• Technical Skills:
  • Basic knowledge of networking protocols (TCP/IP, DNS, DHCP) and operating systems (Windows, Linux).
  • Familiarity with SIEM tools, firewalls and EDR platforms
  • Understanding of common cyber threats (e.g., phishing, malware, DDoS) and indicators of compromise (IoCs).

• Certifications (preferred but not mandatory):
  • CompTIA Security+/ CISSP
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

We’ve been alerted that scammers will sometimes impersonate our employees and make fictitious job offers. The only official email address domain used by Teladoc Health is “@teladochealth.com,” and we are only recruiting for the positions listed below. Additionally, we will never ask you to send any payment to our company or employees, and all Teladoc Health equipment is provided at no charge to our employees. If you have been contacted by any other email domain, offered a position that’s not on our website, or received any other suspicious communication, please do not engage, mark the email as phishing.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. 
• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.
• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  
• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.   
• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.
• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.