Technical Support Representative

Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.

Responsible for supporting the fleet of PC’s, laptops, and Thin Client devices including imaging of OS, application sets and peripheral devices. Works closely with Business Analysts, Software Developers, Systems Integration Team, Security Team, IT Managers, and the business as an integral part of the ITSM support process.

Primary Responsibilities

• Address and respond to customer inquiries on technical products and services including installation, operational functions, troubleshooting and maintenance
• Provide customers with preventative maintenance and configuration recommendations to improve product usability, performance and customer satisfaction
• Maintain system images using currently available imaging tools/techniques
• Build/prepare new system images for new hardware rollouts
• Reimage system with hardware failures
• Handle warranty and non-warranty parts replacements
• Maintain record of all repairs, shipping and equipment information in Service Desk ticketing solution
• Provide 3rd level technical support
• Diagnose and repair Windows Desktop software
• Install software as required
• Scan for and remediate security vulnerabilities
• Recommend proven vulnerability remediations for application to broader audience
• Maintain asset list of retired/recycled inventory
• Provide updates to leadership on treads and/or recurring issues with hardware and software

Job Qualifications

Education:

• High School Diploma or equivalent

Experience:

• 3 years of experience providing technical support
• Knowledge of all major computer brands, their warranty processes and replacement policies
• Knowledge of software, technologies, and applications
• Excellent verbal and written communication skills
• Strong interpersonal skills

Working Days:

Working Shift:

Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and/or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.

Join the OD Family Today!
As a Full Time member of our Family, you and your family are eligible to receive:

• Great Health Benefits including a Zero premium medical plan for employee only coverage
• Vision & Dental
• Short Term & Long Term Disability
• Flex Spending Accounts
• 401k Retirement plan with company match and additional company annual discretionary match opportunity
• Life Insurance
• Wellness Program
• Tuition Reimbursement for Drivers and Technicians
• Training and growth opportunities to build a career
• We prioritize our OD family of employees
• Ability to advance through our promote from within philosophy
• National Career Opportunities Available at our 260+ service centers

Old Dominion Freight Line, Inc. is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

If you have questions regarding this posting or require assistance with the application process, please click here for contact information.