Jobs at Old Dominion Freight Line, Inc.

Provides customer support for trade show and household freight services through phone and email. Resolves inquiries and complaints, assists with invoicing, audits, tracing, collections, and coordinates with dispatch, sales, and operations. Supports team performance by guiding employees, handling escalations, assisting with hiring, organizing staff, and ensuring adherence to policies and procedures.

Develop and implement Salesforce applications using Apex, Lightning Components, and Visualforce. Translate business requirements into scalable CRM solutions, integrations, and releases. Troubleshoot, test, and maintain application security. Create and support Tableau dashboards, reports, visualizations, and server or cloud deployments. Collaborate with business analysts, administrators, and technical teams while assisting with development estimates and schedules.

Supports enterprise sustainability and regulatory compliance programs by interpreting regulations, coordinating carbon-reduction initiatives, managing permits and reporting, maintaining compliance data, and leading disclosures for CDP, EcoVadis, SmartWay, GRI, SASB, and TCFD frameworks. The role also handles EPA energy benchmarking, sustainability questionnaires, data quality reviews, process improvements, and special projects.

Analyzes business systems and processes, develops requirements and functional designs, translates stakeholder needs into backlog items, and supports Agile development. Responsibilities include maintaining process documentation, defining acceptance criteria, coordinating testing and defect remediation, facilitating user acceptance testing, verifying production changes, supporting demos and training, and collaborating with technical teams. Provides business analysis guidance, recommends process improvements, and mentors less experienced analysts.

Handle high-volume inbound/outbound calls and emails for Special Project shipments, monitor deliveries, resolve escalations, coordinate with dispatch and operations, coach and assist staff, help hire and organize team, and ensure customer satisfaction and adherence to policies.

Support and maintain server and systems infrastructure (hardware/software), monitor performance, perform maintenance and upgrades, administer Active Directory and identity platforms (Okta, Google Cloud Identity, AWS IAM), assist with systems design, troubleshoot enterprise systems, enforce IAM security standards, and produce documentation and reports.