The Technical Services Analyst provides IT support to employees by troubleshooting technical issues related to various services, ensuring timely resolution while fostering relationships with users.
Technical Service Analyst: (Bachelors degree or 2-3 years experience):
- By coordinating, diagnosing, and troubleshooting incoming employee calls, provides support services to employees with technical problems and information technology issues involving desktop, laptop, or network services from local personnel or from employees using network remote access
- Responsible for timely resolution of problems or escalation on behalf of customer to appropriate technical personnel
- Provides case status updates to management and end-users
- Supports and maintains effective relationships with users
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
- Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors
- Exercises judgment within defined procedures and practices to determine appropriate action.
- Experience providing face to face support to a corporate customer base
- Bilingual (French/English) both orally and in writing, ESSENTIAL
Required Experience Supporting
- Microsoft O365 Suite
- VPN-Remote Connectivity
- Mobile Device Management
- Active Directory
What We Offer
- Three weeks' vacation (four weeks after three years and five weeks after seven years) plus five personal days
- Comprehensive Medical, Dental and Vision coverage from your first day of employment
- Financial and professional development support for CPA candidates and members
- Employee stock ownership and RRSP matching programs
- Lifestyle rewards program
- Flexible work options
- Performance driven organization with many opportunities for advancement
- And more!
Top Skills
Active Directory
Microsoft O365 Suite
Mobile Device Management
Vpn
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What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
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- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
