Own the technology solution backlog and translate client needs into epics, features, and user stories. Serve as the technical client contact, facilitate Agile ceremonies, create documentation, prioritize work, assess dependencies and risks, and guide cross-functional engineering and technology teams toward delivery outcomes. Lead marketing technology projects involving data, Snowflake, marketing automation, integrations, analytics, and digital experiences.
About Bold Orange:
Bold Orange is a customer experience company. We believe authentic human connections are the single most important driver of business and societal progress. We exist to create these connections across the customer lifecycle, from acquisition to engagement to retention. Our culture is one of curiosity, collaboration, proactivity and always bringing the outside perspective to our customers.
Position Summary:
Bold Orange is seeking a Technical Product Owner who is passionate about leading client engagements, driving delivery outcomes, and owning the intersection of product intent and technical execution. This role goes beyond requirements gathering — it requires leadership, decision-making, quick tradeoff evaluations, and accountability for ensuring teams are building the right solutions in the right way.
The Technical Product Owner will lead and document requirement discovery, guide backlog strategy, and serve as the connective force between client goals, product direction, and engineering execution. You will collaborate closely with cross-functional teams to deliver high-quality marketing technology solutions that meet and exceed client expectations.
You will be responsible for managing and prioritizing the technology solution backlog, translating client needs into actionable epics, features, and user stories, and partnering with technology partners and engineering teams to ensure clarity, feasibility, and delivery readiness.
The ideal candidate is a client-facing, agile-minded leader who is comfortable guiding decisions, navigating ambiguity, and taking ownership of delivery outcomes. You will help shape marketing technology solutions that empower clients to achieve their business objectives and deliver meaningful customer experiences.
Position Duties and Responsibilities:
Client-facing
- Act as a primary point of technical contact for clients, understanding their business needs, and ensuring marketing technology solutions align with their goals
- Conduct regular client meetings to gather feedback, communicate progress, and address any concerns
Agile requirement gathering
- Partnering with technical delivery lead, data solution architect, and data analysts to understand data model, create data visualizations and reports.
- Collaborate with stakeholders to define epics, features, and user stories that reflect client and user requirements that align with a client’s technology solution roadmap
- Prioritize and maintain technology solution backlog based on business value, technical dependencies, and client feedback
- Conduct thorough requirements analysis to ensure a deep understanding of client needs
Author technical documentation
- Create and maintain technical documentation as required, including user stories, acceptance criteria, and other relevant artifacts
Agile Expertise
- Facilitate Agile ceremonies, including sprint planning, daily stand-ups, sprint demo reviews, and retrospectives, both internally and externally
- Influence cross-functional teams with agile process
- Pivot quickly in response to changing priorities, new information, or delivery challenges, maintaining clarity, momentum, and alignment across stakeholders and the delivery team
Ownership and Accountability
- Take accountability for delivery readiness, clarity, and alignment within the team
- Ensure the team is working toward clearly defined outcomes, not just completing tasks
- Anticipate risks, dependencies, and gaps before they impact delivery
- Serve as a leader within the team, guiding priorities, decisions, and communication
Required Qualifications & Experience:
- 5+ years of professional experience at a client-facing role within technology solution leadership
- Build and Mentorship - Team Leader
- Provide leadership, mentorship, and career growth to technical product owners and partner with the Quality Delivery with a team quality assurance analysts.
- Analytic mindset and problem-solving skills
- Exceptional client-facing communication and interpersonal skills
- Strong critical thinking and responsiveness, with the ability to adjust approach based on new information, risks, or shifting delivery realities
- Experience in marketing technology and technical understanding of marketing database, API, back-end integration, analytics, digital front-end experience, marketing automation, and email.
- In-depth knowledge of Agile methodologies and frameworks
- Experience in Data projects, Snowflake projects, or Marketing Automation projects
- Agile backlog management, including prioritizing and planning
- Ability to collaborate and lead cross-functional teams
- Ability to thrive in a highly collaborative, fast-paced environment where the nature of the work can be varied
- Innate curiosity, happy to dig in proactively and whenever called upon
- Bachelor’s degree in computer science, information systems, marketing, or a related discipline is preferred
Benefits That Matter:
Our benefits are designed to support life’s many stages—expected and unexpected. Eligible employees can access:
• Medical, dental, and vision insurance
• Virtual mental health support
• Health Savings and Flexible Spending Accounts (including dependent care)
• Infertility and critical illness benefits
• 401(k) with generous 6–10% employer contribution
• Paid parental leave
• Tuition reimbursement
• Free parking and commuter support
Who We Are:
Our tone is professionally sassy. We embrace meat raffles, hot seats, and the occasional JellO shot. We like staff meetings that are informative, educational, and at times, damn funny. We believe in no hierarchy, no bullshit, and no politics. Just honest, hard work, and great fun.
Important to note: While we value AI as a tool, AI is not invited to Bold Orange interviews. We want to meet the wonderfully talented human you! Any suspected use of AI to inform or assist, while actively in an interview with Bold Orange, will result in exclusion from consideration for the role to which you applied or were referred.
Equal Opportunity Employer:
We are an equal opportunity employer, dedicated to a policy of nondiscrimination in employment on any basis including race, color, creed, gender, sexual orientation, age, disability, religion, national origin, marital status, familial status, ancestry, status as a veteran, status with regard to public assistance and any other characteristic protected by law. Bold Orange does not and will not discriminate against employees, prospective employees, clients, or vendors.
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Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
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