Technical Delivery Analyst

About Definitive Healthcare :
At Definitive Healthcare (NASDAQ: DH), we're passionate about turning data, analytics, and expertise into meaningful intelligence that helps our customers achieve success and shape the future of healthcare. We empower them to uncover the right markets, opportunities, and people-paving the way for smarter decisions and greater impact.
We're headquartered in Framingham, Massachusetts, but we have 3 office locations globally, including locations in Sweden, and India. We've grown significantly since our founding in 2011 and have expanded our global client base to 2,400+.
We're also a great place to work. In 2024, we brought home a number of awards including Built In's 100 Best Places to Work in Boston, a Stevie Bronze Award for Great Employers, and we were recognized as a Great Place to Work in India.
We foster a collaborative, inclusive culture where diverse perspectives drive innovation. Through programs like DefinitiveCares and our employee-led affinity groups we strive to promote connection, education, and inclusion.
What you'll do:
Population Intelligence & Activation

• Partner with all Population Intelligence & Activation clients to educate, advise, and execute audience pulls for delivery and campaign activation in LiveRamp.

• Manage end-to-end audience onboarding and distribution across all activation clients.

• Deliver audiences and consumer analytics as required by clients.

• Ensure proper setup of users and client organizations prior to kickoff.

Customer Engagement & Communication

• Attend client meetings to provide status updates, technical recommendations, and strategic guidance while soliciting feedback to ensure alignment.

• Translate complex technical data structures into clear, actionable language for non-technical stakeholders, including marketing and business users.

• Develop clear documentation and engaging training materials to support adoption and understanding of our dataset.

Data Integration & Process Optimization

• Support clients on data integration workflows across marketing technologies, including Salesforce Marketing Cloud and other marketing platforms.

• Work with customer's teams to establish a successful integration of our data into their ecosystems for seamless audience generation for marketing campaign activation

• Collaborate with Data Engineering to investigate discrepancies in data loads (e.g., missing/incomplete data).

• Identify opportunities to streamline Population Intelligence workflows and implement best practices to improve efficiency and scalability.

Cross-Functional & External Collaboration

• Partner with Sales to support proof-of-concept (POC) initiatives by pulling data and insights.

• Collaborate with Data Science and Product teams to provide user perspective feedback on enhancements and new features.

• Partner with vendors and external agencies to troubleshoot data quality issues and efficiently launch marketing campaigns.

• Work with external systems integrator (SI) teams to ensure client needs are met in data and activation integrations.

• Manage relationships with vendors for the purchase and appending of consumer email records.

What you'll need:

• Bachelor's Degree (Healthcare Marketing background preferred).

• Proven expertise in marketing analytics with a strong understanding of consumer behavior.

• Experience with data integration and management of data structures in marketing clouds (e.g., Salesforce Marketing Cloud).

• Strong proficiency in SQL (Google BigQuery, Databricks), analytics tools (e.g., Tableau, Google Analytics), and CRM systems.

• Ability to translate technical data structures and workflows into clear, accessible insights for non-technical stakeholders.

• Excellent communication skills, with proven ability to deliver training and write documentation that bridges technical and business audiences.

• Strong project management skills, with a track record of successfully driving initiatives from conception through execution.

• Ability to thrive in a cross-functional, fast-paced, start-up-like environment and bring innovative ideas forward.

• Familiarity with privacy regulations and compliance requirements specific to healthcare and sensitive data environments.

Why we love Definitive, and why you will too!

• Industry leading products
• Work hard, and have fun doing it
• Incredibly fast growth means limitless opportunity
• Flexible and dynamic culture
• Work alongside some of the most talented and dedicated teammates
• Definitive Cares, our community service group, gives all of us a chance to give back
• Competitive benefits package including great healthcare benefits and a 401(k) match

What our Employees are saying about us on Glassdoor:
"Great Work atmosphere, great work life balance, excellent company to work for, amazing top notch product, incredible customer service, lots of tools to help you succeed."
-Business Development Manager
"Great team. Amazing growth. Employees are treated very well."
-Research Analyst
"I have waited 36 years to work at a dream job for a dream company and I am so happy to have finally got there."
-Profile Analyst
If you don't fit all of these qualifications, but believe you're still a great fit, feel free to apply and tell us why in your cover letter.
If you are a California, Colorado, New York City or Washington resident and this role is a remote role, you can receive additional information about the compensation and benefits for this role, which we will provide upon request.
Definitive Hiring Philosophy
Definitive Healthcare is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive workplace with equal opportunity for all applicants and teammates. Our goal is to recruit the most talented people from a diverse candidate pool regardless of race, color, religion, age, gender, gender identity, sexual orientation or any other status. If you're interested in working in a fast growing, exciting working environment - we encourage you to apply!
Privacy
Your privacy is important to us. Please review our Candidate Privacy Notice which tells you how we use and process your personal information.
Please note : All communications regarding the hiring process at Definitive Healthcare will come directly from one of our corporate recruiters or coordinators with an @definitivehc.com email address. We will never request any money transfer or purchase of equipment with a promise of reimbursement. If you receive any suspicious communications, please reach out to [email protected] to confirm your status in the application process.