The Technical Copywriter will create and manage content for the Help Center, collaborating with various teams to enhance user experience and support AI integration.
We’re looking for a Technical Writer to join our growing Enablement team at Superside. You’ll play a key role in helping users navigate our platform with clarity and confidence—owning the strategy, structure, and content of our Help Center.
This isn’t a typical copywriting role. You’ll combine systems thinking with clear, concise communication to create a self-serve knowledge experience that scales with our product and complements our AI-powered support flows. If you're passionate about clarity, love organizing complex information, and enjoy writing with both logic and empathy, we’d love to hear from you.
You’ll collaborate with Product, Marketing, and Customer Experience teams to translate complex workflows into content that empowers users and drives success.
What you’ll be doing
- Own the structure and content of the Superside Help Center.
- Write and maintain clear, concise, and helpful articles for different user types.
- Collaborate with Product, Product Marketing, and CX teams to ensure accuracy and alignment.
- Support chatbot content needs by writing in modular, structured formats.
- Structuring AI-ready support content (for chatbot integration).
- Use feedback and data to identify gaps and continuously improve the self-serve experience.
What we’re looking for
- 3+ years experience in technical writing, content strategy, or UX writing within a SaaS or B2B environment.
- A strong ability to organize information in a way that's logical and scalable.
- Proven ability to work independently on complex projects.
- Excellent writing and editing skills, especially for simplifying complex concepts.
- Comfortable working cross-functionally with technical and non-technical teams.
- Familiarity with tools like Notion, Zendesk, Intercom, or similar knowledge base platforms.
- Curiosity about AI and experience using tools like ChatGPT to enhance content quality or speed.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
Top Skills
Chatgpt
Intercom
Notion
Zendesk
Similar Jobs
AdTech • Marketing Tech • Software
The Senior Copywriter will create engaging consumer content, manage copy assets, self-edit, and collaborate with teams while ensuring adherence to brand guidelines.
Top Skills:
Figma
Healthtech • Software • Telehealth
The Senior Performance Copywriter will create data-driven copy for paid social and performance video, optimizing for engagement and conversion metrics, collaborating with teams on messaging strategies and creative frameworks.
Top Skills:
Adobe CcClaudeFigmaFrame.IoGeminiGoogle AnalyticsMeta Ads ManagerRockerbox Mta
Biotech • Pharmaceutical
The Senior Copywriter creates compelling marketing content for multichannel campaigns, collaborates with teams, and ensures adherence to brand guidelines while managing revisions and best practices.
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
