Technical Business Analytics Supervisor, Northeast Education

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed.

Services:

• Teaching

• Learning Solutions

• Data Systems

• IT Solutions

• Financial Solutions

• Equity in Education

• Equitable Education

• Recovery Services

PCG’s education services help school districts and state agencies support the instruction, operations and health services provided to millions of students each day across the United States. The Technical Business Analyst Supervisor is an influential position within a team that impacts more than 15% of all public school students in the nation.
The Technical Business Analyst (TBA) Supervisor must effectively lead, build capacity and team capability of her/his team of technical business analysts to ensure client satisfaction and continued growth. This leader will develop and grow an established TBA team in support of PCG’s northeast education consulting and technology service portfolio. The successful candidate will be responsible for managing the team, structure, and and the team's role in SDLC and production support processes that support client success, ensure a positive impact on student outcomes, meet contractual obligations to a high degree of satisfaction, and support PCG’s ability to scale and deliver solutions that matter.

Duties and Responsibilities

Supervise the team and actively engage in the following:

• Supervises and leads the work of other technical business analysts; including assignment of tasks, evaluation of performance, training, coaching, and ongoing career development

• Actively convenes and drives requirements gathering sessions associated with PCG contract deliverables, ensuring the right expertise is in the room and extracting information necessary to inform design, estimates and test plans

• Develops and maintains documentation associated with comprehensive user stories, business requirements, and test plans, leveraging various PCG SME’s, clients and stakeholders, ensuring consistency with between the prescribed solution and what is delivered to the client

• Collaborate with system developers, clients, and user focus groups to ensure strong communication and feedback loops to inform product roadmaps and continual system improvement

• Creates functional specifications (as well as any other documentation needed) to clearly denote scope and requirements to development and QA teams

• Creates wireframes or prototypes using Axure RP, or related tools

• Gathers and adapts business requirement feedback from key stakeholders for new development

• Coordinates with developers, QA teams, and users to plan and execute test processes and ensure functionality and user acceptance

• Actively participates in configuration and testing of routine releases, new implementations and enhancements

• Assists product development and R&D with client focus groups on features/topics, if needed

• Assists with product troubleshooting and triage, when required and appropriate

• Supports new feature configurations and new project rollouts, if appropriate

• Assists with internal trainings for new features

• Supports aspects of the business cycle, including system demonstrations, proposals and implementations.

Required Skills

• Ability to lead and supervise others

• Ability to work collaboratively within a team and independently (with peers, staff, clients, and leadership)

• Ability to work efficiently and accurately so that tasks and projects are completed on time and accurately

• Proven ability to take initiative and seek solutions

• Ability to develop a working knowledge of PCG products

• Strong analytical skills, including the ability to analyze, organize, and present data.

• Strong attention to detail

• Organization, planning, and time management skills.

• Effective communication skills (presentation, facilitation, and written).

• Ability to build and maintain business relationships.

• Ability to use sound judgment in completing tasks and when to seek guidance from Product/ Technology Leads when needed.

• Excellent interpersonal, organizational, oral presentation and written communication skills.

• Ability to work effectively in both independent and diverse multi-task team environments

• Ability to recognize issues, provide solutions, and drive positive change.

• Proficiency in MS Office products, including PowerPoint, Access, Excel, Word and other databases

• Effective ability to prioritize and manage multiple activity streams.

Qualifications

• Bachelor’s degree required; Master’s degree preferred.

• Previous supervisory/management experience. Previous analyst experience. Proven project management experience

Working Conditions

• Remote position, with the need to occasionally travel to client and office settings

• Strong preference for individuals living within the northeast region, where project portfolio is focused

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The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides the following reasonable range of compensation for this role below. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.