Lead end-to-end merchant and partner integrations across North America, manage technical integration strategy, troubleshoot API/payment issues, coordinate cross-functional teams, and improve implementation playbooks to ensure timely go-lives and customer satisfaction.
Remote, North America, Full Time, Individual Contributor, 5+ years of experience
Who We Are
At Yuno, we are building the payment infrastructure that enables all companies to participate in the global market. Founded by a team of seasoned experts in the payments and IT industries, Yuno provides a high-performance payment orchestrator. Our technology gives companies access to leading payment capabilities, allowing them to engage customers confidently and manage global business operations with seamless payment integrations worldwide.
Shape your future with Yuno!
We are orchestrating the best high-performing team! If you are a Technical Account Manager & Implementation ambitious and passionate about innovation, joining Yuno will allow you to transform your passion into real high-impact solutions. At Yuno, every role impacts the payment revolution.
🟣 How Yuno will challenge you
• Own the end-to-end implementation journey for merchants and partners in North America—from kickoff to go-live and post-launch stabilization.
• Lead technical conversations with customer stakeholders (Engineering, Product, Ops, Risk) on integration strategy, trade-offs, incidents, and risk management.
• Become a trusted advisor to customers: understand business/operational needs, translate them into technical requirements, and drive clear implementation plans.
• Coordinate cross-functionally with Product, Engineering, Solutions, Risk/Compliance, and Support to unblock integrations and ensure timely launches.
• Manage multiple concurrent integrations: track milestones, dependencies, and deliverables, ensuring smooth ramp-ups and customer satisfaction.
• Troubleshoot API/payment issues end-to-end (logs, request/response analysis, error patterns) and drive resolution with internal teams and external stakeholders.
• Improve the implementation playbook: documentation, onboarding assets, runbooks, and process automation to increase delivery speed and quality.
🟣 The skills you need
Minimum Qualifications
• 5+ years of experience in Technical Account Management, Implementation/Integration Engineering, Solutions Engineering, or similar, ideally in fintech/payments/SaaS.
• Strong understanding of RESTful APIs and web services (JSON, XML; SOAP a plus) and API tooling (Postman, Swagger, etc.).
• Proficiency in web fundamentals (HTTP, auth concepts, debugging client/server flows).
• Working knowledge of at least one server-side language (Python, Node.js, Go, Java, etc.)—enough to read code, debug integrations, and speak fluently with engineers.
• Exposure to databases and infrastructure basics (SQL/PostgreSQL/MySQL, logs/monitoring, troubleshooting distributed systems at a practical level).
• Strong project management skills: ability to run multiple workstreams, manage stakeholders, and communicate clearly under pressure.
• Fluency in English.
Preferred Qualifications
• Payments experience (gateways, acquirers, PSPs, fraud tools, tokenization, reconciliation basics).
• Experience with ticketing/incident management tools (Zendesk, Jira Service Management, ServiceNow, etc.).
• Experience supporting enterprise customers in production environments (SLA mindset, structured incident comms).
• Familiarity with security and compliance considerations in integrations (PII handling, OWASP basics).
🟣 What Yuno offers you
• Competitive compensation
• Remote work - You can work from anywhere in North America
• Home office bonus - We offer a one-time allowance to help you create your ideal home office
• Work equipment
• Stock options
• Health plan, no matter where you are
• Flexible days off
• Language, professional, and personal growth courses
Top Skills
Restful Apis,Json,Xml,Soap,Postman,Swagger,Http,Auth Concepts,Python,Node.Js,Go,Java,Sql,Postgresql,Mysql,Logs/Monitoring,Zendesk,Jira Service Management,Servicenow,Payment Gateways,Psps,Tokenization,Reconciliation,Fraud Tools,Owasp,Pii Handling
Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Manage full sales cycle for CrowdStrike's Corporate segment: prospect, engage channel partners, forecast in Clari, and close net-new SaaS/cloud/security deals. Maintain product and competitive knowledge and occasionally travel or adjust hours for account needs.
Top Skills:
ClariCloudLinkedin Sales NavigatorOutreachSaaSSalesforce (Sfdc)Zoominfo
HR Tech • Information Technology • Professional Services • Sales • Software
Manage and lead a high-performing sales team, achieving targets through prospecting, selling, and building customer relationships. Must possess HR tech knowledge and proven sales success.
Top Skills:
Salesforce
HR Tech • Information Technology • Professional Services • Sales • Software
The SMB Account Executive develops new business opportunities, managing the sales cycle from prospecting to closing deals valued at $25,000+.
Top Skills:
Salesforce CRM
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
