Computer World Services Corp (CWS) is seeking a detail-oriented and results-driven System Administrator – Citrix who is responsible for the administration, configuration, optimization, and operational support of enterprise Citrix environments supporting NIEHS mission-critical applications. This role ensures secure, reliable, and high-performing virtual application and desktop delivery services across the enterprise.
The Citrix Administrator provides advanced systems administration support within a complex, multi-platform environment, ensuring system availability, performance optimization, capacity planning, and effective user access to business systems.
Key Tasks & Responsibilities
- Supervise and manage daily configuration and operation of Citrix infrastructure, including Citrix Virtual Apps and Desktops environments
- Maintain availability, performance, and stability of virtual application delivery services
- Manage Citrix farms, delivery controllers, storefronts, and supporting infrastructure components
- Ensure proper provisioning and management of virtual desktops and published applications
- Monitor system performance, resource utilization, and capacity across Citrix environments
- Plan and implement system optimization strategies to ensure high availability and efficient resource usage
- Analyze system metrics and performance trends to support capacity planning and scaling decisions
- Perform proactive maintenance to prevent service degradation and outages
- Plan and monitor assistance to users accessing business systems through Citrix platforms
- Troubleshoot user connectivity, session performance, and application access issues
- Ensure secure and reliable remote access to enterprise applications
- Coordinate with service desk and infrastructure teams to resolve access-related incidents
- Coordinate Citrix infrastructure with Windows Server, Active Directory, and network services
- Support integration with enterprise applications, databases, and backend systems
- Collaborate with system administrators, network engineers, and application teams to ensure seamless service delivery
- Support infrastructure upgrades, patches, and system migrations impacting Citrix environments
- Perform system upgrades, patching, and maintenance of Citrix components
- Ensure compliance with vendor recommendations, security standards, and enterprise policies
- Support lifecycle management of Citrix infrastructure, including version upgrades and platform modernization
- Maintain documentation of configurations, changes, and operational procedures
- Monitor Citrix system health, availability, and performance metrics
- Diagnose and resolve complex system issues across virtual delivery environments
- Provide escalation support for high-impact incidents affecting end-user access
- Participate in on-call rotation for critical system support
- Conduct system capacity analysis for Citrix infrastructure and supporting components
- Forecast resource needs based on usage trends and organizational growth
- Provide regular reports on system performance, utilization, and availability
- Recommend improvements to optimize system efficiency and user experience
- Citrix Virtual Apps and Desktops (CVAD) administration
- Citrix StoreFront, Delivery Controllers, and associated infrastructure components
- Windows Server administration and Active Directory integration
- System performance monitoring and capacity planning
- User access management and remote application delivery support
- Troubleshooting complex virtual environment issues
- Understanding of TCP/IP networking and infrastructure connectivity
- Experience supporting Federal or NIH environments
- Familiarity with VMware vSphere environments
- Experience with hybrid cloud environments (e.g., Azure integration)
- Knowledge of PowerShell scripting for automation
- Experience with enterprise monitoring tools (e.g., SolarWinds, SCOM, or equivalent)
- ITIL Foundation certification or IT service management experience
- Strong troubleshooting and analytical problem-solving skills
- Ability to manage high-availability enterprise environments
- Effective communication with technical and non-technical stakeholders
- Strong attention to detail and operational discipline
- Ability to prioritize and resolve multiple concurrent system issues
- Commitment to service reliability and user experience
Citrix Environment Administration
System Operations & Optimization
User Access & Application Delivery Support
Infrastructure Integration & Coordination
System Maintenance & Lifecycle Management
Monitoring, Troubleshooting & Incident Response
Capacity Planning & Reporting
Required Technical Skills
Preferred Skills
Key Competencies
Education & Experience
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field
- 5–8 years of experience in system administration within enterprise IT environments
- Experience supporting Citrix Virtual Apps and Desktops or equivalent virtual application delivery platforms
- Experience in Windows Server environments and enterprise user access management
Education
Experience
Certifications
- Citrix CCP-V (or CCA-V minimum)
- Windows Server Hybrid Administrator
- Security+
- ITIL certification preferred
Security Clearance
- Applicants must be able to obtain a Public Trust clearance
Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
