SVP, Healthcare

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

The US Healthcare market represents one of the most critical and highest-growth verticals for Qualtrics. Healthcare providers, health plans, and life sciences organizations face an urgent imperative to transform patient experiences, clinician well-being, and operational engagement. Reporting directly into the Chief Sales Officer, the SVP, US Healthcare Sales will lead the strategy and execution to scale our footprint, expand enterprise relationships, and drive substantial net-new growth in this complex, highly regulated market.

This executive will lead a high-performing organization of dedicated sales leaders and enterprise account executives, while serving as the primary go-to-market catalyst across cross-functional partners in solution engineering, marketing, client success, and product.

As the SVP, Healthcare, you will define and execute the go-to-market strategy for the vertical. Success in this role will be defined by excellence across the following areas:

• Strategic Vertical Leadership: Develop and execute a comprehensive US Healthcare GTM strategy aligned with global objectives. Identify high-value health system networks, payors, and life science accounts to drive sustained market penetration and long-term revenue growth.
• Revenue Growth & Market Expansion: Own and exceed aggressive annual revenue targets (net new ACV, upsells, and renewals). Drive market entry and expansion strategies across complex health systems, ensuring rapid adoption and deep integration of the Qualtrics Experience Management (XM) platform.
• Complex Multi-Buyer Execution: Lead a multi-product GTM motion that navigates complex healthcare buying centers (Chief Medical Officers, Chief Patient Experience Officers, Chief Digital/Information Officers, and HR leadership), establishing Qualtrics as a mission-critical strategic partner.
• Ecosystem & Partner Strategy: Build and scale a robust healthcare partner ecosystem. Drive joint GTM initiatives with strategic integrators, healthcare consultancies, and technology alliances to accelerate pipeline velocity and scale market reach.
• Team Development & Leadership: Leading an org of 150+, you will recruit, mentor, and retain world-class enterprise sales talent. Build an accountable, high-performance culture focused on continuous development, quota attainment, and alignment with Qualtrics' commitments to diversity, equity, and inclusion.
• Operational Excellence & Rigor: Partner with Sales Operations to implement data-driven forecasting, pipeline accountability, and rigorous sales cadence. Leverage operational analytics to optimize deal flow, sales cycles, and resource allocation.
• Cross-Functional Collaboration: Partner closely with Product Management and Industry Solutions to feed frontline healthcare market needs back into the product roadmap. Collaborate with Marketing, Client Success, and Professional Services to ensure seamless deal execution and long-term customer retention.

Core Capability

Expectation & Impact

Sales Complexity

Proven mastery of complex, enterprise-wide SaaS sales cycles involving multi-buyer consensus (C-suite, clinical, IT, HR) across large healthcare networks.

Ecosystem Expertise

Demonstrated ability to build, negotiate, and leverage partner ecosystem relationships to expand channel reach and co-sell enterprise deals.

Growth at Scale

History of leading enterprise sales teams through rapid scaling ($1B to $5B+ corporate trajectories), driving both strategic new-logo acquisition and land-and-expand account growth.

Operational Rigor

Exceptional operational discipline leveraging sales analytics, key performance indicators, and structured inspection mechanisms to drive reliable pipeline generation and accurate forecasting.

Leadership from the Front

Hands-on executive leader who engages directly in complex sales cycles, coaches teams through high-stakes negotiations, and acts as a force multiplier in key deals.

US Healthcare Domain Authority

Deep understanding of the US Healthcare ecosystem—including regulatory frameworks (HIPAA/HITECH), reimbursement dynamics, clinical workflows, and patient experience metrics (HCAHPS/CAHPS).

• 15+ years of enterprise SaaS sales experience.
• Experience leading enterprise sales teams selling directly into the US Healthcare industry (Health Systems, Payors, and/or Life Sciences).
• 7+ years of executive sales leadership experience managing multi-layered teams (sales managers and enterprise account executives).
• Demonstrated track record of consistently meeting or exceeding complex vertical revenue targets ($50M+ net new ACV portfolios) within rapidly scaling organizations ($1B to $5B+).
• Deep expertise in building and co-selling alongside strategic partner networks in the healthcare technology and consulting domain.
• Proven operational success in leading multi-product, enterprise software motions with long, complex decision-making cycles.
• Bachelor's degree required; Advanced degree (MBA or equivalent) preferred.

• Pioneer a Category in a Complex Industry: Expand Qualtrics’ market leadership by driving Experience Management (XM) into one of the largest, most critical sectors of the economy, solving modern challenges around clinician burnout, patient retention, and health equity.
• Architect Go-To-Market Strategy at Scale: Gain high-level executive exposure by shaping long-term vertical strategy, influencing global GTM models, and collaborating directly with C-suite stakeholders to scale a high-growth vertical.
• Directly Influence Product and Platform Roadmap: Serve as the primary advocate for the healthcare industry internally, working side-by-side with Product, Engineering, and Strategy teams to conceptualize and bring next-generation healthcare solutions to market.
• Cultivate Enterprise Executive Leadership: Elevate your executive presence by sponsoring transformational enterprise deals, building strategic partner ecosystems, and developing the next generation of sales leaders within Qualtrics.

• Drive Market Share Expansion: Deliver annual net-new ACV growth targets by penetrating top-tier health systems, payors, and life sciences accounts with targeted multi-product XM solutions.
• Elevate Average Contract Value & Multi-Product Adoption: Increase deal velocity and enterprise account value by establishing relationships with cross-functional healthcare C-suites (CMO, CXO, CIO, CHRO) to drive platform-wide adoption.
• Scale the Vertical Partner Ecosystem: Amplify pipeline reach and deal leverage by co-building joint GTM motions with top healthcare consultancies, system integrators, and strategic alliance partners.
• Build a High-Performing, Inclusive Organization: Maximize team productivity and retain elite talent by establishing clear performance frameworks, fostering a culture of accountability, and prioritizing diversity, equity, and inclusion.
• Establish Operational Rigor & Forecast Accuracy: Maintain high predictability across the vertical by partnering with Sales Operations to implement data-driven pipeline inspection, accurate forecasting, and key performance analytics.
• Shape Vertical Product Innovation: Drive higher platform adoption and customer retention by feeding critical frontline market insights, regulatory requirements, and customer feedback directly to Product and Solution leadership.

• Mission-Driven Impact: We operate at the intersection of enterprise software and human care—our work directly improves patient experiences, enhances clinician well-being, and makes healthcare systems more human.
• High-Trust, Collaborative Execution: We embody the "One Team" mindset. Cross-functional alignment between sales, product, marketing, and client success isn't an afterthought; it's our core operating model.
• Relentless Focus on Development: We view leadership as a multiplier. Our team is dedicated to active mentorship, clear career pathing, and giving leaders the autonomy to innovate and build their legacy.
• Scrappy, Category-Building Energy: We bring the agility and speed of a category creator backed by the scale, resources, and stability of an established global SaaS leader.

• Experience Take-Out / Breakthrough Experience Fund: Annual funding dedicated strictly to funding a personal bucket-list experience—whether that’s learning a new skill, traveling, or pursuing a passion project outside of work.
• Comprehensive Health & Wellness Coverage: Elite medical, dental, and vision plans designed to keep you and your family supported, alongside generous wellness stipends and mental health support resources.
• Flexible Work & Unlimited Paid Time Off: Autonomy over your schedule with open PTO policies, giving you the flexibility you need to balance high performance with personal rest and recovery.
• Generous Parental Leave & Family-Building Support: Paid leave for all new parents, coupled with financial and logistical resources supporting adoption, surrogacy, and fertility treatments.
• Equity & Retirement Programs: Competitive equity packages (RSUs) and 401(k) / global pension match plans designed to give you a direct stake in the company’s long-term success.

The Qualtrics Hybrid Work Model: While this role is exempt from working in office, our hybrid work model remains elegantly simple for the rest of the company: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life. #remote

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​​​Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act.

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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