Support Supervisor

Company Mission/ statement:

Our mission is to inspire and empower people to seek and maintain recovery and health. Daymark Recovery Services, Inc. is a mission driven, comprehensive community provider of culturally sensitive mental health and substance abuse services.

Comprehensive Benefits Package:

• Medical, Dental and Vision Insurance
• Health Spending Account
• Company-Paid Life Insurance
• Short Term Disability
• 401(k)
• Paid Holidays
• Paid Vacation and Sick Leave
• Employee Assistant Program
• Referral Bonus Opportunities
• Extensive Internal Training Program

PayScale: $21.63/hr.

Summary:  This position is responsible for the administrative function of the center which includes supervisory responsibility for all non-clinical staff , expense monitoring, billing, records and physical maintenance of the center. Also, assist Center Director with ensuring all consumers’ needs are met by staff scheduling.  The position reports directly to Center Director.

Essential Duties and Responsibilities:

• Responsible for oversight of support staff and non-clinical functions of the center, to include selection, training, evaluation, and disciplinary action of non-clinical employees.  Coordinates support staff to ensure that center is staffed appropriately during all hours that the center is open to the public.   Provides feedback to center director regarding performance or problems/concerns with clinical staff.  Provides clinicians with assistance on productivity standards, both monitoring and status to standards.
• Works with the Center Director to make sure maximum productivity is reached by appropriately utilizing both clinical and administrative staff time efficiently.  Maintains care and compliance with all rules for the facility.
• Monitors all expenses and ensures that expenditures are within proposed budget for Center.  Assists with development of center budget.   Processes invoices for payment.   Responsible for ordering of supplies and any other items needed for the center.  Maintains control and tracks use of agency credit card(s).  Maintains control, tracks use of, and balances center petty cash fund per established procedures. Works with Finance department staff on required financial reports and complete reports by assigned deadline.
• Works with Center Director to ensure all policies and procedures are followed by all staff.
• Determines if all paperwork, billing tickets and documentation is completed in a timely manner according to established guidelines.  Works with medical records team leader to ensure that all regulatory standards are followed.  Reports positive and problematic findings to center director.
• Attends and participates in center management meetings and appropriate company-wide meetings.
• All other duties as assigned by supervisor

Supervisory Responsibilities:  Provide on-site supervision to all support services and maintains care of the facility.

Qualification Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Highly motivated and resilient professional
• Strong negotiation skills
• Demonstrated leadership and supervisory experience
• Demonstrated ability to positively lead change and gain results
• Some knowledge of or willing to learn clinical practice models
• Demonstrated ability to understand economic, business and operational factors
• Preceptor and teaching experience helpful
• Strong critical-thinking/problem-solving skills
• Proven conflict management/resolution skills
• High professional ethics and standards
• Strong team player and team building skills; ability to collaborate with all levels and areas
• Strong presentation skills
• Proven relationship-building and management skills
• Ability to effectively and positively influence and persuade

Education and/or Experience: Must possess at least a High School Diploma. Degree in business and/or business training preferred (Actual work experience will be taken into consideration).  Prefer experience in a supervisory role at least three (3) years.  Supervision of an office a plus.