Support Engineer, Associate

WeWork Reforma Latino (97001), Mexico, Ciudad de Mexico, Ciudad de Mexico
Support Engineer, Associate
The focus of this role will be to help users in the office with all things technology related. At the very start of the process of helping new hires through the onboarding process, to regular maintenance and troubleshooting of all technology related issues (Computer, docking station, headset, monitor, mobile devices and wifi connectivity), working with US-based support teams to understand ongoing issues to support local users, and finally helping to offboard users by collecting assets for appropriate disposal or reuse. Heavy focus on laptop and mobile device support for a mix of Windows and Apple laptops and Apple mobile devices.
Responsibilities:

• Help users complete provisioning and onboarding technology set-up
• Provide support for a fast growing group of team members in multiple divisions
• Top notch customer focused support
• Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
• Perform other tasks as needed by the Site Operations Lead and Asset Management leadership
• Excellent written and verbal communication skills
• Engaged in cross-train efforts amongst peers where applicable
• Contribute to site level operational readiness, process improvements
• Effectively manages up as needed
• Self-aware of gaps in skills, works to improve
• Frequent collaboration with site lead, acting as back-up when delegated to
• Cross platform collaboration with immediate peers
• Define, implement, and leverage process (change, incident, problem) management functions

Basic Qualifications:

• Bachelor's Degree
• At least 2 years of experience with remote or in-person help desk support for Virtual Machines, PCs, and Macs
• At least 2 years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)

Preferred Qualifications:

• At least 3 years of experience with remote or in-person help desk support for Virtual Machines, PCs, and Macs
• At least 3 years of experience in mobile operating systems and hardware (iOS, Android, iPhones, or Google Pixels)
• At least 1 year of experience with Active Directory services integration
• At least 1 year of experience with Google suite applications
• At least 1 year of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
• At least 1 year of experience in MDM solution (Airwatch)
• ITIL certification or A+ certification
• Mac Integration Basics Certificate or at least 2 years of Mac support experience
• Windows 10 Certificate or at least 2 years of Windows OS support experience

At Capital One, we respect individual differences in culture, religion, and ethnicity. Likewise, we promote equal opportunities and development for all personnel. In the hiring process, we seek to provide equal employment opportunities to candidates, regardless of race, color, religion, gender, sexual orientation, marital or civil status, national origin, disability, or any other situation protected by federal, state, or local laws.
For technical support or questions about Capital One's recruiting process, please send an email to [email protected]
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe, any position posted in the Philippines is for Capital One Service Corp (COPSSC), and any position posted in Mexico is for Capital One Technology Labs Mexico.