Jobs at Capital One

Manage commercial banking product management initiatives by identifying customer needs, translating business strategy into digital product solutions, driving technology-enabled innovation, solving complex problems, mitigating product risks, and leading cross-functional teams toward aligned business outcomes.

Manages and grows relationships with small-business customers across an assigned territory. Uses consultative selling to assess business needs, educate customers on payment solutions, increase card purchase volume, and identify expansion opportunities. Responsibilities include prospect outreach, appointment setting, customer engagement, spend analysis, product integration with purchasing and bookkeeping systems, CRM maintenance, and managing the full sales cycle.

Leads regulatory risk, governance, remediation, and compliance activities for commercial underwriting and portfolio management. Advises senior leaders on commercial credit regulations, risk ratings, lending evaluations, regulatory reporting, documentation, examinations, and escalated findings. Partners with Commercial Risk, Credit Review, Audit, Regulatory Relations, and Fraud teams to maintain compliant processes, address regulatory changes, and manage complex initiatives.

Own end-to-end digital product experiences supporting Commercial Banking sales and servicing. Drive automation, associate efficiency, data operationalization, and future AI-enabled innovation. Partner with Design, Product, Risk, and other stakeholders to identify investment opportunities, solve complex problems, manage product risks, and deliver streamlined, high-value solutions. Apply customer-focused, business-oriented, technology-driven, and transformational product management practices to grow and manage the commercial lending portfolio.

Supports Commercial Bank business continuity, operational resiliency, crisis management, and third-party risk activities. Responsibilities include managing continuity controls, challenging business quality reviews, administering continuity plans, reporting crisis impacts and key risk indicators, coordinating policy changes, supporting projects and senior leadership reporting, and assisting with audits and examinations.

Leads independent commercial credit reviews, transactional testing, targeted risk assessments, portfolio analysis, and credit policy evaluation. Identifies emerging risks and process gaps, communicates findings to executives and regulators, supports monitoring and business assessment reports, and partners with stakeholders across Capital One and Brex. Requires extensive transactional credit experience, strong financial analysis, leadership, communication, and risk management skills.

Conduct technology and cybersecurity audits across cloud infrastructure, application controls, risk management, and third-party management. Perform risk assessments, testing, data analysis, documentation, issue communication, and audit follow-up. The role requires independent execution, strong relationships with business partners, and continuous development of technical and audit expertise.

Manage loan origination and administrative processes, third-party reports, vendors, invoices, Salesforce records, agency documentation, compliance reviews, audits, certifications, and data quality. Lead process standardization, automation, AI-enabled reconciliation, mailbox triage, offshore team oversight, stakeholder reporting, and end-to-end projects. Serve as a data steward and maintain procedures, controls, workflows, and operational continuity for core loan processes.

Leads a team of risk control advisors supporting Commercial Banking. Oversees first-line control testing, evaluates control design and effectiveness, advises business leaders on risk mitigation, and drives control modernization through automation, analytics, and AI. Responsibilities include identifying deficiencies, developing remediation plans, reporting risk insights to senior leadership, maintaining governance standards, and coaching team members.

Lead and execute technology and cybersecurity audits focused on cloud implementations, application controls, third-party management, and risk. Perform risk assessments, design and execute audit procedures, analyze data and evidence, document findings, and communicate results. Supervise and coach junior auditors, manage engagement administration, and maintain client relationships.

Review and audit machine learning models and model risk practices across the enterprise. Partner with cross-functional teams to design, train, evaluate, validate, and implement ML and NLP solutions, using tools like Python, Spark, H2O, and AWS. Translate technical findings into business recommendations and assurance for stakeholders and the Audit Committee, while researching and applying emerging Generative AI and state-of-the-art methods.

Lead product strategy and delivery for Commercial Banking data platforms, modernizing ERP ecosystems and reducing operational risk. Partner with engineering, design, and cross-functional teams to decompose legacy systems, build scalable backend solutions, enable client-facing capabilities, and drive profitability and operational controls.

The role involves leveraging technologies like Python and AWS to develop statistical and machine learning models, translating complex data insights into business goals, and working with a cross-functional team.

Lead policy development and governance for Commercial Bank risk; support regulatory change analysis, cross-border and country risk assessments, strategic reporting, operational excellence, continuity coverage, and stakeholder collaboration across Risk, Compliance, and Legal.

Lead product strategy and delivery for Commercial Bank offerings, partnering with technology, design, and cross-functional teams to build digital products, reduce operational risk, and improve profitability and associate enablement.