Supervise a roadside transportation breakdown dispatch team, ensuring timely dispatch, call center performance, operational efficiency, policy compliance, employee development, customer service, and effective scheduling. Coach and motivate breakdown specialists, handle escalated events, adjust priorities, and maintain service standards across the operation.
Are you ready to lead a team that keeps things rolling-literally? As the Supervisor, Transportation Breakdown (Market Place Operations), you'll be the driving force behind our Roadside team's success. You will be responsible for ensuring operational performance, supporting employee development, motivating breakdown specialists, and maintaining high service standards across the call center.
What You'll Be Rockin':
Perks & Highlights:
Qualifications
Minimum
Preferred
USD 67,100.00 - 100,700.00 per year
Compensation:
Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 10/18/2026
EOE, including disability/vets
What You'll Be Rockin':
- Coach & Cheerleader: Guide your team to greatness in dispatch timeliness, phone metrics, and operational efficiency.
- Trainer Extraordinaire: Help team members grow with personalized development and motivation.
- Policy Pro: Keep things compliant and clear with company procedures.
- Customer Whisperer: Step in when needed to ensure top-notch event handling.
- Flex Master: Adjust schedules and juggle priorities like a scheduling ninja.
Perks & Highlights:
- Be the go-to leader in a fast-paced, high-impact environment.
- Collaborate with a team that values hustle, heart, and humor.
- Make a real difference in how we support customers on the road.
Qualifications
Minimum
- High School Diploma/GED and 5 years' experience in a related field (Transportation, Call Center). The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience
- Requires strong knowledge of MS Office
- Excellent communication skills to work effectively with teams throughout organization
Preferred
- Degree in related discipline strongly desired
USD 67,100.00 - 100,700.00 per year
Compensation:
Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 10/18/2026
EOE, including disability/vets
Similar Jobs at Cox Enterprises
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Supervise a roadside transportation dispatch team, ensuring timely dispatches, strong call-center performance, operational efficiency, policy compliance, and high service standards. Coach and develop employees, motivate breakdown specialists, handle escalated customer events, manage schedules, and adjust priorities to maintain effective operations.
Top Skills:
MS Office
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Supervise a roadside transportation dispatch team, ensuring timely dispatches, strong call-center performance, operational efficiency, policy compliance, and high service standards. Coach and develop employees, motivate breakdown specialists, handle escalated customer events, manage schedules, and adjust priorities to maintain effective operations.
Top Skills:
MS Office
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Processes, codes, audits, and indexes invoices; resolves discrepancies with service providers; responds to purchase order inquiries; processes rebills; determines Work & Cost Complete status; and supports billing workflow projects. Requires strong attention to detail, accurate high-volume data entry, organization, and effective communication in a fast-paced team environment.
Top Skills:
Vmrs
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
