Strategic Account Director
Position Profile: Strategic Account Director
The Strategic Account Director is responsible for developing and executing a strategic account plan that addresses the client’s key challenges and business objectives. This role defines long‑term goals for assigned accounts, builds and strengthens customer relationships, identifies business opportunities, leads industry discussions and seminars, and coordinates customer engagement in industry-specific events. The Strategic Account Director will collaborate with subject matter experts and vendor partners to design effective solutions. This role is accountable for delivering profitable revenue growth, expanding service offerings, and ensuring overall account retention.
Job Duties and Responsibilities Strategic Thought Leadership
- Serve as an industry subject matter expert by facilitating strategic planning discussions and participating in industry seminars and forums.
- Share and apply best practices with prospective customers and peer Account Directors within the assigned industry.
- Lead quarterly business reviews and annual strategic planning sessions with relevant subject matter experts.
Research and Networking
- Conduct research and prepare targeted questions to uncover key challenges and opportunities to deliver value-added solutions.
- Connect customer requirements to broader industry trends; interpret customer financials to identify priorities and objectives.
- Collaborate with the Digital Solutions Center to share portfolio gaps and support solution development aligned to client outcomes.
Account Relationship Development
- Identify key business owners and understand how their challenges and objectives align with overall account goals.
- Develop and present meaningful, relevant content to department leaders, providing updates on initiatives and performance.
Portfolio Expertise
- Confidently articulate where solutions have been successfully implemented.
- Share best practices internally and externally through account summaries, case studies, and press releases.
- Secure customer references as needed.
- Maintain relevant industry certifications.
Growth Generation
- Own and achieve all annual revenue and profit targets, with a focus on sustainable long‑term growth.
- Develop comprehensive business plans for assigned accounts, including 1‑year and 3‑ to 5‑year strategic roadmaps.
Qualifications (Education, Experience & Certifications)
- Bachelor’s degree or equivalent experience.
- Industry-specific certifications preferred.
- 5 years of industry experience; leadership experience preferred.
- 5 years of successful sales experience.
- Experience working with executive-level leaders in Fortune 1000 companies.
- Demonstrated ability to grow service-based offerings.
Knowledge, Skills, and Abilities
- Strong business acumen and executive presence.
- Excellent follow-up, negotiation, and communication skills (verbal, written, and presentation).
- Commitment to self-development and continuous learning.
- Deep industry expertise.
- Demonstrated success using collaboration to influence outcomes.
- Creative problem‑solving and proactive thinking.
- Ability to develop and maintain strong professional relationships with stakeholders.
- Up-to-date knowledge of Ricoh offerings.
- Solid understanding of solution design processes and industry‑specific technologies.
Working Conditions, Mental and Physical Demands
- Typical office environment with normal lighting, ventilation, temperature, and noise levels.
- Work assignments require interpreting and applying complex material, data, and instructions, and conveying information clearly.
- Minimal physical effort; primarily sedentary work with occasional walking, standing, bending, and lifting objects under 10 lbs.
- Moderate dexterity required (keyboard use, hand tools, coordination).
- Approximately 30% travel required, including potential overnight travel.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
- Choose from a broad selection of medical, dental, life, and disability insurance options.
- Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
- Augment your education with team member tuition assistance programs.
- Enjoy paid vacation time and paid holidays annually
- Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.
Similar Jobs
What you need to know about the Charlotte Tech Scene
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
