Vice President, Strategic Account Director

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge.

Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity.

We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day.

At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions.

Summary

As a Vice President, Strategic Account Director working within our Client Solutions team, you will build account relationships with our key occupier clients, delivering strategic portfolio solutions that align with their business goals. Acting as a senior advisor and relationship driver, you’ll collaborate across service lines—including leasing, capital markets, project management, and workplace strategy—to create long-term value for clients with complex real estate needs.

Essential duties and responsibilities

• Serve as the primary relationship manager for major CRE clients with multi-market or high-value portfolios
• Develop strategies for accounts you manage and others to align client business objectives with real estate solutions (e.g., portfolio optimization, workplace transformation, cost savings)
• Collaborate with internal teams across transaction management, technology, workplace, capital markets, and project management to execute integrated service delivery
• Lead strategic planning sessions, annual account reviews, and executive briefings
• Identify and pursue new revenue opportunities through expansion of service lines and geographic reach
• The market expert, advising clients on CRE trends, risk mitigation, and investment strategies
• Support the negotiation of master service agreements, contracts, and renewals
• Ensure high client satisfaction and retention, tracking KPIs such as occupancy cost reductions, lease performance, and utilization

Qualifications

• 15+ years of experience in commercial real estate, account management, or portfolio strategy
• Strong knowledge of real estate lifecycle services (lease administration, facilities, transactions, etc.)
• Proven ability to manage and grow enterprise-level client accounts in CRE
• Exceptional interpersonal and presentation skills, with comfort engaging C-suite executives
• Ability to analyze market trends, portfolio data, and operational performance
• Bachelor’s degree in Real Estate, Business, Finance, or commensurate experience
• Familiarity with industry leading platforms (CoStar, Salesforce, Tableau, Smartsheet) is a plus

Preferred Experience

• Experience managing Fortune 500 occupier clients
• Multi-market or global portfolio oversight
• Managing Capital Budgets
• Deep understanding of real estate portfolio strategy
• Experience implementing real estate best practices
• KPI/SLA Management

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.

NOTE: The job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; supervisors may assign other duties as deemed necessary.

Cresa is committed to developing and maintaining a diverse workforce. Cresa strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law.