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Architect and build production agentic AI systems for customer support and compliance automation. Lead technical direction for distributed systems, APIs, orchestration frameworks, guardrails, and evaluation systems. Create reusable automation primitives, improve grounding and reliability, reduce hallucinations, and mentor engineers on LLM application design and production readiness. Collaborate cross-functionally to scale AI automation across Coinbase.
Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase.
As a Staff Software Engineer on the Core Automation team within the Platform group, you'll architect and build the Agentic AI systems that are transforming how Coinbase operates. This team is reimagining customer support and compliance processes for a fully AI-driven world, designing intelligent agents, orchestration frameworks, and measurement systems that deliver delightful customer experiences at scale. You'll own the technical direction for production AI systems, working across cross-functional teams to bring this vision to reality while building primitives that scale automation across the company.
What you'll do:
- Architect and build Agentic AI systems that power Coinbase's customer support and compliance automation, from intelligent agents through orchestration and guardrails
- Design foundational APIs and measurement frameworks that ensure AI agents are grounded, relevant, and reliably deliver customer delight with minimal hallucination
- Lead technical direction for distributed systems underpinning AI automation, defining architecture patterns and strategic roadmaps in partnership with engineering leadership
- Build reusable primitives and orchestration solutions that enable AI-powered automation to scale across multiple domains beyond the initial customer support and compliance focus
- Mentor engineers on AI system design techniques, coding standards, and production-readiness practices for LLM-based applications
Required skills and experience:
- 8+ years in software engineering with demonstrated experience architecting distributed systems and shipping production AI/ML applications
- Proven track record getting LLM-based applications to production, including measuring and improving grounding, reducing hallucinations, and building guardrails for reliability
- Deep expertise designing APIs, orchestration layers, and evaluation frameworks for agentic AI systems at scale
- Experience in customer support automation, compliance, or financial crimes domains with an understanding of the unique reliability and correctness requirements these areas demand
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.
Pay Transparency Notice: Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
Annual base salary range (excluding equity and bonus):
$218,025—$256,500 USD
- Application Limit: Candidates may submit a maximum of 3 applications within a 6-month period.
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.
- US Applicants: View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.
- Accommodations: If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com. Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.
- Data Privacy & Arbitration: By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.
Coinbase Charlotte, North Carolina, USA Office
Coinbase Charlotte Office
Charlotte, North Carolina, United States
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