Staff Product Manager - Customer Profile

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Help Build the Data Foundation for Intelligent, Empathetic Experiences

At Genesys, we believe AI is only as powerful as the context it understands. The Event Data Platform provides that context — the real-time foundation that connects billions of customer interactions across channels, time, and systems.

We’re evolving the Unified Customer Profile, the memory layer that helps our platform — and the AI systems built on top of it — understand who the customer is, what they need, and how their journey is unfolding.

We’re looking for a Staff Product Manager to lead key initiatives in identity, data, and streaming architecture — building the connective tissue that powers personalized, context-aware experiences at global scale.

Your Impact

As a Staff Product Manager, you’ll define how Genesys connects and understands customers across every touchpoint. Your work will ensure every experience — human or automated — reflects unified, trustworthy context.

You’ll lead initiatives that:

• Deliver identity resolution and profile unification across systems and channels

• Develop extensible schemas that model relationships between people, organizations, and interactions

• Advance real-time ingestion pipelines that keep customer data fresh and actionable

• Establish governance and merge frameworks that uphold transparency, explainability, and trust

You’ll collaborate closely with Product, Engineering, and Architecture teams to design scalable APIs and data flows that underpin the next generation of intelligent customer engagement.

What You’ll Do

• Define and deliver foundational data platform and profile capabilities

• Partner with engineering to shape APIs, schemas, and streaming architecture

• Collaborate across AI, Journey Orchestration, and Reporting teams to drive downstream impact

• Translate complex systems into structured documentation and clear delivery plans

• Lead cross-functional alignment and execution across global teams

What You Bring

• 6+ years of product management experience in data, platform, or identity domains

• Familiarity with event-driven systems, CDPs, CRMs, or customer data models

• Comfort working with schema design, identifiers, and merge logic

• Strong written and verbal communication in complex or technical environments

• A systems-oriented mindset — balancing platform depth with practical execution

Why It Matters

Every intelligent experience starts with reliable context. Without it, orchestration and AI operate on fragmented or outdated understanding.

Your work will help Genesys ensure every decision — predictive, automated, or human-assisted — is powered by a unified, living view of the customer.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.