Lead UX Designer

Job Description
Amazing Career Moments Happen Here
Transforming the insurance industry is ambitious, we know. That's why at Applied, we're building a team that shows up every day ready to learn, willing to try new things, and driven to deliver innovative software and services that make us indispensable to our customers - all within a culture built on values that make us indispensable to each other too. With 40+ years of experience in the insurtech game, we're not just redefining what's achievable; we're creating a place where amazing career moments are made possible.
We are currently searching for a Lead UX Designer to lead strategic research and designs for our Employee Benefits team. Our Employee Benefits team focuses on tailoring the agency management system experience for Benefits users, connecting carrier and partner solutions to digitize the round-trip of insurance. The Lead UX Designer will handle projects across multiple products and ultimately be accountable for the delivery, quality, and success of the product's user experience throughout the entire product lifecycle. Strategically collaborate with the Product Management team to create solutions to challenging problems through generative user research, ideation, and designs & prototypes to provide users with an efficient experience that simplifies user interfaces and complex employee benefits insurance workflows.
What You Will Do
In this position, you will:

• Develop a strong understanding of our users' experience through our suite of products, and explore the needs and motivations of our target users
• Strategize with stakeholders across multiple functions to identify and understand the impact of potential problem spaces

• Collaboratively lead discovery with Product Management partners via mixed-methods research to acquire attitudinal and behavioral user data, synthesize and analyze results with related research efforts to deliver meaningful insights
• Explore solutions in conjunction with stakeholders, creating one or more of the following artifacts: user flows, experience maps, journey maps, wireframes, and prototypes

• Own workstreams from strategic planning through design hand-off, post-release testing, and research

What You Will Need to be Successful

• Remote Opportunity: Ability to work 100% remotely, or from an Applied Systems office

Must Have:

• 7+ of experience in UX, preferably in commercial software and enterprise environments.
• Key Skills:
• Excellent communication, facilitation, problem-solving, reasoning, and analytical skills
• Excellent understanding of user experience research methodologies and design principles
• Proficient in creating prototypes using tools such as Figma, Balsamiq, Miro, etc.

Desired Skills but not required:

• Insurance industry or Insurance technology experience
• Ability to quickly learn and adapt to new technologies and techniques - e.g., AI, Machine Learning, etc.

Education: Bachelor's degree in Computer Science, Design, or equivalent work experience.

• We proudly support and encourage people with military experience, as well as military spouses, to apply.

Learn more about the people behind our products at https://www1.appliedsystems.com/en-us/about-us/jobs/
Your Security Matters:

• Our candidates' personal information and online safety are top of mind for us. At Applied, we proactively protect your personal information and only communicate with candidates via a secure @appliedsystems.com email or through our official careers portal. Recruiters will never request payments, ask for financial account information or sensitive information like social security numbers.

EEO Statement
Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don't discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.
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