Sr. Training Design Specialist (Remote)

Essential Duties & Responsibilities: 

• Develop Retail-Focused Training Content: Create training materials including product knowledge guides, sales technique modules, interactive eLearning, videos, quick-reference tools, and customer interaction scenarios tailored for mattress sales associates. 

• Simplify the Complex: Translate technical product features (e.g., materials, sleep technologies, warranty terms) into compelling, easy-to-understand content that resonates with frontline sales associates and customers. 

• Sales Enablement Alignment: Support product launches, seasonal promotions, and selling strategies through targeted training that aligns with sales initiatives. 

• Use Instructional Design Best Practices: Apply adult learning principles and instructional design methodologies to produce training experiences that stick—especially in fast-paced, retail settings. 

• Collaborate Cross-Functionally: Partner with product teams, store operations, and retail field leaders to identify knowledge gaps and create solutions that improve associate performance and confidence. 

• Maintain and Refresh Content: Regularly update training materials to reflect new products, promotions, or updates in sales strategy. 

• Deliver for Multiple Channels: Design content that is accessible across platforms including LMS, mobile devices, and in-store training kiosks. 

• Gather Feedback & Improve: Incorporate feedback from retail associates and store managers to continuously refine and improve content. 

• Manage a variety of special projects with a high degree of autonomy when asked. 

• Build strong relationships at all levels of the organization. 

Required Skills, Education, Experience: 

• Bachelor's Degree  in Instructional Design, English, Education, Marketing or Communication or equivalent experience  

• 3-5 years of experience in instructional design, content development, or retail sales training—preferably in a product-driven retail environment (mattress, furniture, home goods, etc.). 

• Strong understanding of the retail sales cycle, especially high-consideration items like mattresses or furniture. 

• Proven ability to translate complex product information into engaging, accessible training content. 

• Experience with tools like Articulate 360, Adobe Creative Suite, Vyond, Camtasia, or similar. 

• Working knowledge of learning management systems (LMS) and project management tools. 

• Excellent written and verbal communication skills, with a strong attention to detail. 

• Ability to manage multiple projects and deadlines in a fast-paced environment. High proficiency in office software, including MS Office and G-Suite and project management tools  

Preferred Skills 

• Experience creating training for retail associates selling high-ticket or highly-considered consumer products. 

• Familiarity with sleep science, mattress construction, or related terminology. 

• Knowledge of sales enablement practices and tools. 

• Experience designing mobile-first or microlearning content. 

Help us empower retail mattress sales teams with the tools, training, and confidence to succeed—and give every customer a better night’s sleep. 

Physical Activities may occasionally include:    

• Remaining in a stationary position, often standing, or sitting for prolonged periods.   

• Adjusting or moving objects up to 15 pounds in all directions.   

Physical Activities may constantly include:   

• Communicating with others to exchange information.   

• Repeating motions that may include the wrists, hands and/or fingers.   

• Assessing the accuracy, neatness and thoroughness of the work assigned.   

Environmental Conditions may occasionally include:   

• Noisy environments   

• Frequent Interruptions   

• Some travel by air as needed, quarterly meetings, tradeshows, customer visits, etc. About 25%