Sr. Operations Analyst, Technical Lead

Sompo has a unique opportunity for a in our Insurance Operations team.

As a Senior Operations Analyst, Technical Lead, you will serve as the operational owner for systems testing, process design, workflow documentation, technology adoption, and business readiness initiatives. In addition to leading technical initiatives, you will maintain ownership of a targeted operational workload, ensuring technology solutions remain grounded in day-to-day business operations while providing production support during periods of increased volume. In this highly visible role, you will partner across Operations, Underwriting, Engineering Process, and IT to ensure technology solutions are successfully translated into operational outcomes that improve efficiency, scalability, and performance.  

Location: This position will be based out of our Charlotte, NC office. We strive for collaboration which is why we offer a work environment where our employees thrive and develop long lasting careers.

Our business, your impact, our opportunity:

What you’ll be doing:

• Manage underwriting operations throughout the policy lifecycle, including binder reviews, policy issuance, renewal notices, and validation of technology solutions in production environments.

• Lead User Acceptance Testing (UAT) for system enhancements, integrations, and releases by developing test plans, executing test scripts, managing defects, and ensuring business readiness and successful adoption.

• Design, document, and optimize operational workflows, business requirements, and policy specifications while identifying automation, process improvement, and system enhancement opportunities.

• Serve as the subject matter expert (SME) for underwriting systems and processes, troubleshooting complex issues and recommending sustainable operational and technology solutions.

• Develop training materials, documentation, and knowledge-sharing resources that drive adoption, consistency, business continuity, and team enablement.

• Partner with Underwriting, IT, Re-Engineering, and Project Management teams to support requirements gathering, solution design, implementation, testing, workflow modernization, and communication of technical and operational impacts to stakeholders.

 What you’ll bring:

Required

• 4+ years of experience in underwriting operations, insurance systems analysis, or technical operations, with strong knowledge of underwriting processes and Property & Casualty insurance.

• Experience leading system testing, User Acceptance Testing (UAT), defect management, and validation of technology solutions.

• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), business documentation, and process analysis.

• Excellent analytical, problem-solving, communication, and stakeholder management skills, with a proven ability to collaborate across technical and business teams.

• Occasional travel to other Sompo offices for system testing and support

Preferred

• Experience with underwriting platforms (e.g., Guidewire, ImageRight), business analysis/process improvement methodologies (Agile, Lean), and reporting or visualization tools such as Tableau or Power BI.

Actual compensation for this role will depend on several factors including the cost of living associated with your work location, your qualifications, skills, competencies, and relevant experience.

At Sompo, we recognize that the talent, skills, and commitment of our employees drive our success. This is why we offer competitive, high-quality compensation and benefit programs to eligible employees.

Our compensation program is built on a foundation that promotes a pay-for-performance culture, resulting in higher incentive awards, on average, when the Company does well and lower incentive awards when the Company underperforms.  The total compensation opportunity for all regular, full-time employees is a combination of base salary and incentives that gets adjusted upfront based on overall Company performance with final awards based on individual performance.

We continuously evaluate and update our benefit programs to ensure that our plans remain competitive and meet the needs of our employees and their dependents.  Below is a summary of our current comprehensive U.S. benefit programs:

• Two medical plans to choose from, including a Traditional PPO & a Consumer Driven Health Plan with a Health Savings account providing a competitive employer contribution
• Pharmacy benefits with mail order options
• Dental benefits including orthodontia benefits for adults and children
• Vision benefits
• Health Care & Dependent Care Flexible Spending Accounts
• Company-paid Life & AD&D benefits, including the option to purchase Supplemental life coverage for employee, spouse & children
• Company-paid Disability benefits with very competitive salary continuation payments
• 401(k) Retirement Savings Plan with competitive employer contributions
• Competitive paid-time-off programs, including company-paid holidays
• Competitive Parental Leave Benefits & Adoption Assistance program
• Employee Assistance Program
• Tax-Free Commuter Benefit
• Tuition Reimbursement & Professional Qualification benefits

Who we are and what we stand for:

At Sompo, our shared purpose is to create meaningful value for clients, communities, and each other. We strive to foster a workplace where everyone feels respected, included, and empowered to excel. As a global organization, we embrace diversity and champion equal opportunity. Guided by our core values—Accountability, Agility, Collaboration, Development, and Integrity—we build trust and support one another to achieve our goals worldwide. Life at Sompo page

Our values come to life in how we hire and grow talent. Employment decisions are based on qualifications, merit, and organizational need, and we strive to ensure equitable access to opportunities so everyone can do their best work. If you need an accommodation for any part of the application process, please contact the recruiter in charge.