Sr. Manager, Transformation Strategy

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

What this role is:

As Senior Manager, Transformation Strategy at Genesys, you will help shape how the organization understands, communicates, and aligns around enterprise transformation.

Transformation efforts often span multiple initiatives, functions, and priorities. As a result, leaders can develop different perspectives on what transformation means, what progress is being made, and where the organization is headed. This role exists to create clarity.

You will establish and maintain the enterprise transformation narrative, creating a consistent, data-driven view of transformation priorities, progress, outcomes, and business impact. Working across business functions, transformation leaders, and executives, you will synthesize information from across the organization into a cohesive story that helps leaders make decisions, drive alignment, and communicate transformation consistently.

Success in this role requires strong business acumen, strategic thinking, and the ability to translate complex information into compelling, evidence-based narratives that connect transformation activities to measurable business outcomes.

What this role isn't:

This role is not a corporate communications or public relations position.

It is not responsible for creating broad employee communications campaigns or managing communication channels.

It is not an administrative support role focused on presentation production or meeting coordination.

Success is measured by the organization's ability to maintain a consistent, credible, and data-driven understanding of transformation priorities, progress, and outcomes.
What you'll bring to the table:

• Exceptional ability to synthesize complex business information into clear and compelling executive narratives.

• Strong business acumen and understanding of enterprise transformation, strategy execution, and organizational change.

• Experience connecting business performance, transformation activities, and strategic priorities into meaningful insights and stories.

• Ability to influence leaders and drive alignment across diverse stakeholder groups.

• Strong executive communication, presentation development, and storytelling skills grounded in data and business outcomes.

Some details about what you'll do:

• Establish and maintain the enterprise transformation narrative, creating a consistent, data-driven view of transformation priorities, progress, outcomes, and business impact.

• Serve as the single source of truth for transformation storytelling, ensuring leaders across the organization communicate a consistent and evidence-based perspective on transformation efforts.

• Synthesize insights from transformation initiatives, operational performance, and strategic priorities into clear executive-level narratives and recommendations.

• Develop materials and content that support senior and executive leadership discussions related to transformation strategy, progress, and outcomes.

• Identify gaps, inconsistencies, or emerging themes across transformation efforts and help leaders align around a common understanding of priorities and results.

• Continuously refine how transformation success is measured, communicated, and understood across the organization.

Requirements:

• 7–10 years of experience in executive communications, strategy, consulting, change leadership, or corporate affairs.

• Demonstrated experience supporting senior executives and leadership teams.

• Exceptional written, verbal, and presentation development skills.

• Strong ability to synthesize complex information and communicate it clearly.

• Experience in management consulting, strategy, or transformation environments preferred.

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [email protected].

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.