Jobs at Genesys

The Revenue Manager handles technical accounting for a SaaS business, ensuring compliance with ASC 606 and US GAAP, coordinating with teams on deals and audits, and enhancing revenue processes through AI integration.

Lead AI transformation initiatives for clients, developing customized AI strategies, driving measurable outcomes, and managing end-to-end AI delivery processes.

Design the future-state HR operating model using AI, architect workflows integrating multiple platforms, and advise HR leaders on automation and AI enablement.

As the Director of Workforce Capability, you will strategize and execute talent development initiatives integrating learning technology and AI to enhance workforce engagement and capability. You'll lead the management of learning platforms, assess vendor partnerships, and align learning strategies with business needs while tracking success metrics to ensure impactful workforce readiness.

Manage strategic customer accounts, ensuring value realization through effective collaboration and execution of customer success plans. Drive metrics such as customer satisfaction and product adoption.

The Global Planning Manager will drive sales planning using Workday Adaptive Planning, manage reporting requirements, and ensure alignment with corporate strategies, while collaborating across teams.

The Senior AI Partner Architect drives AI opportunities with partners and sales teams, creating reusable assets and frameworks, ensuring AI solutions' effectiveness, and shaping product direction based on feedback. They design AI systems, establish performance metrics, mentor partners, and support technical engagements, requiring strong AI acumen and communication skills.

This role coordinates compliance for contingent labor and broader HR Compliance, ensuring alignment with labor laws and providing guidance on policies and practices.

The Senior Partner AI Architect drives AI integrations for customer experience, ensuring partner enablement and optimizing AI solutions while supporting Pre-Sales engagements and strategic opportunities.

The Principal Solution Consultant advises high-growth customers on leveraging Genesys software for empathy-driven AI experiences, facilitating demos, managing RFx responses, and collaborating with partners to optimize solutions.

Lead the Global Web Engineering team focusing on enterprise web development, technical architecture, and platform leadership, ensuring performance, security, and scalability of the Genesys web stack.

The Senior Services Engagement Director is responsible for driving Professional Services revenue growth by selling complex services and building relationships within assigned accounts, focusing on customer success and AI-driven capabilities.

Lead product strategy for Genesys Cloud Media Solutions, focusing on telephony and AI-driven voice platforms. Oversee cross-functional teams to enhance real-time communication capabilities, ensuring alignment with business goals and customer needs.

This role involves leading the design and implementation of the ServiceNow platform, aligning solutions with business goals, and guiding technical teams. Responsibilities include managing integrations, ensuring platform governance, mentoring staff, and advocating for best practices.

The Senior Account Executive will engage with C-suite clients, manage strategic accounts, and drive Cloud sales while increasing customer loyalty and facilitating transitions from pre-commit to implementation.

The VP Integrated Marketing oversees pipeline creation, leads a large marketing team, and drives revenue growth through account-based engagement strategies in the Americas.