Jobs at Genesys

Lead the Sales Transformation team focusing on AI strategy, workflow management, CRM migration, and sales technology optimization. Drive change management and stakeholder engagement while ensuring effective team leadership across multiple initiatives.

Lead architecture, build, and operate the enterprise AI platform: design scalable, secure integrations, self-service tooling, IaC, IAM and governance, monitoring, incident response, and telemetry to drive adoption and roadmap decisions.

Support and mature enterprise FinOps practices for cloud and AI environments. Monitor and report spend, enforce tagging and cost allocation, track AI-specific metrics (tokens, GPU hours), identify optimization opportunities, maintain FinOps tooling and dashboards, and provide financial inputs for governance and PMO reviews.

Lead strategic finance for One Americas sales: financial and workforce planning, forecasting automation with AI tools, variance analysis, management reporting, and partnering with sales, HR and corporate FP&A to guide investment decisions.

Lead enterprise pre-sales for Genesys Cloud, driving AI-powered CX adoption. Run discovery workshops, design solutions and POCs, build tailored demos, advise executives, and collaborate with Sales, Product, Services and Success to deliver measurable outcomes and maintain accurate CRM documentation.

Senior presales AI architect who designs and deploys production-ready AI solutions for contact center and CX use cases. Responsibilities include RAG and knowledge architecture design, contextual AI and orchestration, evaluation and observability frameworks, partner enablement and labs, technical escalation, demos and co-selling, integrations via REST APIs and MCP/A2A, and translating technical capabilities into business value while driving partner ecosystem scalability and product feedback.

Serve as a technical lead and customer advocate for Genesys customers: troubleshoot and reproduce issues, advise on architecture and adoption, lead operational reviews, manage at-risk situations, coordinate cross-functional teams, translate business needs into technical solutions, and support product roadmap and risk/mitigation planning to drive platform adoption and customer success.

The Senior Revenue Accountant will support SaaS revenue recognition, ensuring compliance with ASC 606, validating data accuracy, preparing journal entries, and assisting in audits.

Lead and operationalize cross-functional Customer Success programs to drive adoption, retention, and growth. Analyze customer and program data, establish success metrics and reporting, influence stakeholders, support enablement, and manage a small portfolio of medium-touch SaaS accounts to ensure value realization and coordinated execution with Sales and Professional Services.

Lead strategy and execution for Genesys' conversational engagement portfolio across web, mobile, messaging, and social channels. Define roadmaps, drive AI-enabled experiences, partner with Engineering, AI, Design and GTM teams, set metrics, lead pricing and packaging, represent the portfolio with customers and executives, and build and mentor a high-performing product team to increase adoption, automation, and enterprise value.

Own and run the end-to-end global go-to-market planning cadence. Coordinate cross-functional planning workstreams, manage risks and dependencies, produce executive-ready materials, implement planning systems, manage vendors, drive tool adoption and change management, and continuously improve processes to increase revenue predictability and execution discipline across Sales, Finance, Marketing, and Operations.

Lead and execute demand generation operations and transformation projects across marketing systems, BDR operations, and go-to-market processes. Improve workflows, data quality, lead routing, campaign execution, and pipeline progression. Partner with DG, sales, and ops teams to drive process standardization, lead-to-cash improvements, and AI-enabled GTM initiatives while maintaining operational reliability in a global, fast-paced environment.

Lead strategy and governance for the Genesys Cloud monetization platform, ensuring usage metering, entitlement, rating, billing, auditability, and reporting. Partner with product, engineering, finance, and operations to define standards, requirements, observability, reconciliation, and controls. Drive revenue integrity, remediate monetization issues, and enable scalable monetization across products.

Support administration, analysis, and governance of executive (VP+) compensation and equity programs. Perform market benchmarking, grant tracking, dilution and scenario modeling, reporting, and compliance support. Partner cross-functionally with HR, Finance, Legal, Payroll, and Stock Administration to ensure accurate processing, documentation, and stakeholder communications.

Lead product strategy for foundational capabilities of Genesys Cloud, enhancing security, scalability, automation, and user experience for enterprises. Drive platform evolution from reactive to AI-assisted management by collaborating with cross-functional teams and engaging with customers.

The Principal Applied AI Engineer will lead the design of AI systems for finance, focusing on predictive modeling, intelligent automation, and software engineering best practices. They will oversee AI initiatives, mentor technical teams, and ensure compliance with financial standards and practices.

Lead design, build, and scaling of Agentic AI and industry-specific solution accelerators on Genesys Cloud. Develop reusable multi-agent workflows, RAG-based knowledge orchestration, integrations with enterprise systems, prototypes, and production-grade AI applications. Provide technical leadership, mentor engineers, collaborate with product and industry SMEs, and deliver repeatable solution blueprints to accelerate deployment and time-to-value.

Lead product strategy and execution for Access Control across Genesys Cloud, focusing on roles, permissions, policies, governance, delegated administration, and AI-driven admin experiences. Partner with engineering, security, design, and GTM teams to build scalable authorization systems, define success metrics, engage customers, and drive adoption of enterprise-grade access management capabilities.

The VP, Global Sales Operations leads strategic initiatives to enhance sales performance, develop high-performing teams, and leverage AI for operational efficiency, partnering with cross-functional leadership to align with growth goals.

Drive outbound prospecting and build pipeline across strategic North American accounts. Research and engage senior stakeholders, qualify leads, partner with Strategic Account Executives on account-based strategies, book meetings, and manage pipeline and activity in Salesforce to meet regional revenue and KPI targets.