Technical Program Manager, Strategic Growth via Data Science

Upwork ($UPWK) is the world’s largest work marketplace, connecting businesses with highly skilled professionals worldwide. From entrepreneurs to Fortune 100 enterprises, companies trust Upwork’s platform to access expert talent, leverage AI-powered work solutions, and drive meaningful business outcomes.

Upwork’s AI-powered platform has facilitated over $20 billion in economic opportunity for professionals worldwide. With professionals spanning 10,000+ skills, including AI and machine learning, software development, sales and marketing, customer support, finance and accounting, and more, Upwork empowers businesses of all sizes to scale, innovate, and build agile teams.

We seek a strategic Technical Program Manager for the Marketplace Dynamics (MDS) team. In this role, you will shape the strategy for science initiatives across the organization. As part of the Analytics, Insights, and Pricing (AIP) team within Finance, Strategy & Insights (FS&I), you will harness advanced decisioning science with customer segmentation, marketing mix models, supply:demand optimization and Macroeconomy & GenAI econometric models to extract insights, guide data-driven recommendations for all facets of the marketplace and drive business decisions with senior decision-makers including the CEO in the org.

Responsibilities

• Superior Problem Solving: Guide strategic decisions with business leaders with a keen eye on results.
• Clear Communication: Present with conviction, translating to key business drivers.
• Math with Empathy: Keen attention to detail to articulate ideas succinctly in an empathetic manner.
• Productive Relationships: Build and gain trust to drive decisions in a consensus manner. 

What it takes to catch our eye

• Proven: Proven impact from insights with 5+ years.
• Structured Mindset: Tackle ambiguity through a hypothesis-driven, data-centric mindset.
• Startup Agility: Own, operate, lead and influence in an agile startup and high-performing team.

Come change how the world works.

At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 21 U.S. states, making it easier than ever to join our mission from wherever you call home.

Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through development programs, mentorship, and our Upwork Belonging Communities.

We’re proud to offer benefits that go beyond the basics, including comprehensive medical coverage for you and your family, unlimited PTO, a 401(k) plan with matching, 12 weeks of paid parental leave, and an Employee Stock Purchase Plan. Visit our Life at Upwork page to learn more about our values, working principles, and the overall employee experience.

Ready to help shape the future of work? Check out our Careers page and follow us on LinkedIn, Facebook, Instagram, TikTok, and X. to learn more about life at Upwork.

Upwork is an Equal Opportunity Employer committed to recruiting and retaining a diverse and inclusive workforce. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other legally protected characteristics under federal, state, or local law.

Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances.