Sr Investigative Researcher

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

As a Sr Investigative Researcher, you'll use advanced research techniques to identify, analyze, and document information that supports fraud detection and investigation efforts across insurance operations. You'll conduct detailed research using subscription databases, public records, online sources, and social media to uncover relevant information related to individuals, businesses, assets, legal activity, and other investigative leads. You'll prepare clear, objective summaries of findings, support fraud investigations, collaborate with internal and external partners, and help strengthen anti-fraud initiatives. This role also provides guidance and training to less experienced team members while contributing to process improvements and operational excellence within the Special Investigations Unit (SIU).

Key Responsibilities

• Conduct advanced research using subscription databases, public records, and online sources to support fraud investigations.
• Analyze insurance applications, claims, and other transactions to identify potential fraud indicators.
• Prepare clear, accurate, and objective reports summarizing research findings and investigative results.
• Partner with internal teams and external vendors to support fraud detection and prevention efforts.
• Mentor and train team members on research techniques, investigative processes, and information resources.

Skills and Background You'll Need

Education: Bachelor’s in criminal justice preferred, high school diploma required

Experience: 3+ years of experience with customer contact in a high-volume service environment

• 2+ years of experience working in a Special Investigations Unit (SIU) or equivalent insurance-related investigative role.
• Experience conducting online research using public records, subscription databases, social media platforms, and open-source intelligence tools.
• Knowledge of insurance operations, including claims, underwriting, policy administration, or fraud detection activities.
• Strong analytical, critical thinking, and investigative skills with the ability to identify and evaluate relevant information.
• Experience preparing professional written reports, summaries, or investigative documentation.
• Proficiency with Microsoft Office products, including Excel, Word, PowerPoint, and Power BI.
• Experience collaborating with cross-functional partners such as Claims, Underwriting, Analytics, or external investigative vendors.
• Strong verbal and written communication skills.
• High level of persistence with proven problem-solving and critical-thinking abilities.

Key Behaviors of a Successful Candidate

• Adaptability – Sees possibilities in changing circumstances, accepts and understands change, and adjusts quickly to changing priorities and evolving investigative needs.
• Collaboration – Builds strong partnerships with internal and external stakeholders to achieve common goals and improve fraud detection outcomes.
• Integrity – Demonstrates sound judgment, objectivity, and discretion when handling sensitive information and investigative findings.

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.