Lead design, development, and implementation of AI-focused learning programs for customer-facing teams. Manage needs assessment, stakeholder collaboration, project management, assessments, and use of AI tools to accelerate instructional design. Mentor junior staff, maintain curriculum review, and evaluate program outcomes to drive adoption and business impact.
Description
This Sr. Instructional Designer - AI Enablement collaborates with the Revenue Enablement leadership team to design, develop and implement first-class, AI-focused development programs and learning experiences that build AI capability across customer-facing teams and support CDW's strategies and business goals.
What you will do
* Lead program management for AI enablement programs including needs assessment, feedback and prioritization processes, instructional design, development, implementation, stakeholder communications and evaluation of learning solution outcomes.
* Partner with business stakeholders and subject matter experts to create training programs that support AI product knowledge, AI solution positioning, and AI-related sales and consulting competencies.
* Design and develop AI-focused learning solutions for customer-facing coworkers, including technical AI knowledge, AI solution selling skills, and practical AI adoption in day-to-day work.
* Research and provide instructional design, best digital practices and industry trends, including AI and emerging learning technologies, to support organizational initiatives.
* Participate in project teams and identify areas of opportunity, develop recommendation proposals, and implement appropriate AI Enablement solutions to drive business outcomes.
* Develop, manage and execute project management strategies to ensure effective resource allocation, commitment from project team members, timeliness and attainment of business requirements
* Effectively measure and assess participants' skills and client satisfaction related to provided services. Establish strategies for addressing gaps. Advise on methods and approaches to reinforce skills.
* Leads development and enhancement of assessment tools ensuring fair and unbiased evaluation.
* Provide ongoing program feedback and communication updates to stakeholders.
* Lead and apply project management skills consistently throughout assigned deliverables.
* Mentor and coach junior team members.
* Leverage artificial intelligence tools and technologies to accelerate instructional design, content development, multimedia production, personalization, and learning experience innovation.
* Manage and maintain curriculum review process with subject matter experts to ensure up-to-date and relevant content.
What we expect of you
Minimum basic requirements
* Bachelor's Degree and 5 years' experience in Learning & Development, Organizational Development / Effectiveness or related areas or 9 years' experience in Learning & Development, Organizational Development / Effectiveness or related areas.
* Demonstrated instructional design and project management experience with a successful track record of increasing learner knowledge, performance and effectiveness.
* Demonstrated ability to build and maintain productive and collaborative relationships cross-functionally.
* Experience developing training and enablement programs focused on AI technologies, AI solution positioning and sales, and workplace productivity applications of AI tools.
* Experience supporting AI go-to-market, sales enablement, presales, consulting, or technology adoption programs.
* Aptitude for new concepts and technologies with the ability to quickly put them into practical use.
* Track record of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
* Excellent verbal and written communication skills with the ability to effectively interact with and present to stakeholders at all levels.
* Strong creative problem-solving and analytical skills.
* Demonstrated time management skills.
* Strong organization skills and attention to detail.
* Proficient in Microsoft Office applications, collaboration platforms and learning design programs.
* Proficient in learning management systems (LMS) and learning experience course creation, authoring and gamified learning platforms and tools. For example, Articulate 360, RISE360, Adobe Captivate, ELB, Kahoot!
* Proficient in AI writing, design, image, audio and video creation tools. For example, Synthesia, Canva, DALL-E.
* Proficient in video and VR production tools.
* Up to 10% travel. Preferred skills, experience, qualities needed
* Degree focused in Business Administration, Communications, Education, Human Resources, Organizational Development / Effectiveness or Adult Learning
* Knowledge of innovative learning tools
* Knowledge of the technology industry
* Strong knowledge of advanced sales skills and strategy
* Technical acumen
* Knowledge of adult learning principles.
* History of working with sales and services organizations to increase revenue and profit performance. Pay range: $100,000 - $130,000 depending on experience and skill set Annual bonus target of 5% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
This Sr. Instructional Designer - AI Enablement collaborates with the Revenue Enablement leadership team to design, develop and implement first-class, AI-focused development programs and learning experiences that build AI capability across customer-facing teams and support CDW's strategies and business goals.
What you will do
* Lead program management for AI enablement programs including needs assessment, feedback and prioritization processes, instructional design, development, implementation, stakeholder communications and evaluation of learning solution outcomes.
* Partner with business stakeholders and subject matter experts to create training programs that support AI product knowledge, AI solution positioning, and AI-related sales and consulting competencies.
* Design and develop AI-focused learning solutions for customer-facing coworkers, including technical AI knowledge, AI solution selling skills, and practical AI adoption in day-to-day work.
* Research and provide instructional design, best digital practices and industry trends, including AI and emerging learning technologies, to support organizational initiatives.
* Participate in project teams and identify areas of opportunity, develop recommendation proposals, and implement appropriate AI Enablement solutions to drive business outcomes.
* Develop, manage and execute project management strategies to ensure effective resource allocation, commitment from project team members, timeliness and attainment of business requirements
* Effectively measure and assess participants' skills and client satisfaction related to provided services. Establish strategies for addressing gaps. Advise on methods and approaches to reinforce skills.
* Leads development and enhancement of assessment tools ensuring fair and unbiased evaluation.
* Provide ongoing program feedback and communication updates to stakeholders.
* Lead and apply project management skills consistently throughout assigned deliverables.
* Mentor and coach junior team members.
* Leverage artificial intelligence tools and technologies to accelerate instructional design, content development, multimedia production, personalization, and learning experience innovation.
* Manage and maintain curriculum review process with subject matter experts to ensure up-to-date and relevant content.
What we expect of you
Minimum basic requirements
* Bachelor's Degree and 5 years' experience in Learning & Development, Organizational Development / Effectiveness or related areas or 9 years' experience in Learning & Development, Organizational Development / Effectiveness or related areas.
* Demonstrated instructional design and project management experience with a successful track record of increasing learner knowledge, performance and effectiveness.
* Demonstrated ability to build and maintain productive and collaborative relationships cross-functionally.
* Experience developing training and enablement programs focused on AI technologies, AI solution positioning and sales, and workplace productivity applications of AI tools.
* Experience supporting AI go-to-market, sales enablement, presales, consulting, or technology adoption programs.
* Aptitude for new concepts and technologies with the ability to quickly put them into practical use.
* Track record of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines.
* Excellent verbal and written communication skills with the ability to effectively interact with and present to stakeholders at all levels.
* Strong creative problem-solving and analytical skills.
* Demonstrated time management skills.
* Strong organization skills and attention to detail.
* Proficient in Microsoft Office applications, collaboration platforms and learning design programs.
* Proficient in learning management systems (LMS) and learning experience course creation, authoring and gamified learning platforms and tools. For example, Articulate 360, RISE360, Adobe Captivate, ELB, Kahoot!
* Proficient in AI writing, design, image, audio and video creation tools. For example, Synthesia, Canva, DALL-E.
* Proficient in video and VR production tools.
* Up to 10% travel. Preferred skills, experience, qualities needed
* Degree focused in Business Administration, Communications, Education, Human Resources, Organizational Development / Effectiveness or Adult Learning
* Knowledge of innovative learning tools
* Knowledge of the technology industry
* Strong knowledge of advanced sales skills and strategy
* Technical acumen
* Knowledge of adult learning principles.
* History of working with sales and services organizations to increase revenue and profit performance. Pay range: $100,000 - $130,000 depending on experience and skill set Annual bonus target of 5% subject to terms and conditions of plan Benefits overview: https://cdw.benefit-info.com/ Salary ranges may be subject to geographic differentials
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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