Sr. Director of Account Management - Remote

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

The Senior Director Employer Accounts is responsible for the overall strategic relationship between Prime and Health Plan clients regarding their employer/Administrative Services Only (ASO) books of business. This position develops executive client relationships and oversees all account management services for their assigned book of business. This role is accountable for the satisfaction and retention of employer accounts and collaborates across functions to ensure strategic alignment between Prime, the health plan, and the assigned employer groups.

Responsibilities

• Provide strategic leadership to the employer group retention function of large or complex health plans; serve as point of escalation and accountable leader for issue resolution and relationship management across employer groups
• Analyze processes and other data to monitor performance against employer group contracts and prevent repeat issues in the future; ensure the development and documentation of standard operating procedures, reporting requirements, other operational activities required to serve our clients in a consistent and efficient manner
• Collaborate with the health plan client engagement and sales teams to establish and maintain direct relationships with health plan clients and their pharmacy leadership team; develop a consultative, service-oriented partnership with the client in order to maximize pharmacy spend through client renewals and the adoption of new or expanded use of Prime’s products and services; build and maintain relationships with key client stakeholders and provide and request routine feedback from client contacts, including information on the performance of the pharmacy program and the strategic account plan
• Identify, establish and maintain relationships with key cross-functional partners on behalf of the ASO retention team; collaborate with health plan account leadership and sales to develop and implement Go-To-Market strategies and establish a regular communication cadence to monitor performance, create awareness of issues and drive process improvements across the enterprise
• Drive the adoption and consistent application of client communication and interaction principles developed by the Account Management Office; lead efforts to ensure a coordinated client experience by creating awareness, accountability, and alignment to these principles across client engagement and Prime; drive and manage client presentation template updates to include opportunity and trend analysis reporting
• Facilitate strategic discussions with Health Plan clients regarding the status and performance of their ASO business and the identification and execution of ASO growth and retention strategies; support the development and execution of consultant engagement strategies necessary to grow the ASO market
• Maintain an intimate understanding of the industry, and assigned client’s market trends, challenges, priorities, and adopted products and services to influence the development and prioritization of strategic plans; provide key client contacts and Prime team members market information and opportunities for service or product innovation; conduct periodic SWOT (strengths, weaknesses, opportunities and threats) analysis on account management capabilities and develop strategies to capitalize on differentiators and improve upon weaknesses
• Ensure thorough documentation of client interactions in the Salesforce CRM tool in order for it to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc); establish a regular reporting and analytic cadence to review Salesforce data and provide insights to client engagement, cross-functional partners, the health plan or directly to assigned employer groups
• Manage department budget, staffing, performance and development, and consistently demonstrate Prime’s leadership expectations during interactions with direct reports, cross functional and external stakeholders
• Other duties as assigned

Minimum Qualifications

• Bachelor's degree in Business, Marketing, Finance, Healthcare Administration or related field, or equivalent combination of education and/or related work experience; HS diploma or GED is required

• 10 years of relevant client services experience in healthcare or pharmacy benefit management
• 7 years of leadership / people management experience

Must be eligible to work in the United States without the need for work visa or residency sponsorship

Additional Qualifications

• In-depth understanding of the healthcare industry with subject matter expertise in one or more areas (pharmacy trend, health plan benefits, etc.)
• Superior interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization
• Able to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion
• Superior organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes
• Proven ability to establish a team culture, create a clear and compelling vision, build trust, inspire action, achieve team results, and develop people
• Proven ability to produce and establish strategic plans to deliver consultative guidance with results of successful client retention and product adoptions
• Strong ability to manage complex information to develop well-reasoned solutions that solve client’s problems
• Ability to work effectively in a matrixed team environment; demonstrated leadership experience across departments and functions
• Proven ability to drive the identification and implementation of process improvements and changes
• Proven ability in developing, evaluating, and communicating selling strategies, presentations and proposals

Preferred Qualifications

• MBA or other advanced degree

Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures

Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.

To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail (https://www.primetherapeutics.com/benefits).

Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (including pregnancy), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.  

We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

Prime Therapeutics LLC is a Tobacco-Free Workplace employer.

Positions will be posted for a minimum of five consecutive workdays.