Sr Analyst, Technology Ops

Where Ambition Meets Innovation

Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview:

This position is responsible for leading the day-to-day operations and staffing of the internal, in-person technical support office (Tech Stop). The role serves as a key point of contact for employees seeking walk-up technology support and equipment services while partnering with Information Technology teams to enhance service delivery, employee engagement, and adoption of technology solutions.

Responsibilities:

• Partner with Home Office Technology leadership and Customer Care teams to develop and deliver customer education campaigns through the Tech Stop.

• Coordinate technical support activities with appropriate technical resources and the Desktop Technical Support team.

• Provide in-person technology support and equipment services to employees through the Tech Stop.

• Lead the redesign and implementation of the Tech Stop facility in San Diego.

• Collaborate with the Service Desk to identify opportunities to improve customer support processes and outcomes.

• Promote the adoption of self-service tools through employee education and awareness initiatives.

• Serve as a customer advocate within Information Technology by communicating user needs and feedback.

• Develop and implement new processes for delivering technology equipment to end users.

• Create and maintain technical communications, instructional materials, and support documentation.

• Deliver training and educational sessions to increase employee awareness of available technology services and resources.

What Are We Looking For?

We are seeking a professional who is motivated to pursue greatness, act with integrity, and is driven to help our clients succeed. The ideal candidate collaborates effectively to win together, supports a positive employee experience, and strives to create and share joy while delivering technology solutions and support services across the organization.

Requirements:

• 5+ years of experience in a service-oriented environment.

• Demonstrated experience in customer service delivery.

• Experience developing and executing communications campaigns.

• Experience creating technical documentation and written communications.

• Experience delivering training or educational programs.

#LI-Hybrid

 

Pay Range:

$39.37-$65.61/hour
 Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
 

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.

At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.

For further information about LPL, please visit www.lpl.com.

Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum.  During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card.  Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.

EAC 5.19.26