SPOC Relationship Specialist

The SPOC Relationship Specialist manages consumer collection activities and controls loan and delinquency loss, while complying with state regulations, bank policies and processes.

Primary responsibilities include

• Develops strategies to improve collection activities; manages consumer collection activities for various kinds of direct/indirect loans and delinquencies, including but not limited to portfolio loans, installment loans and overdrafts.
• Manages the hiring, performance, and development of collection staff.
• Oversees collection activities and processes, and ensures that all collection related tasks comply with state laws and regulations and bank policies and processes.
• Provides forecasting reports of loss to executive level management; controls and minimizes loss.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
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• Preferred Qualifications
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Hours & Work Schedule

• Hours per Week:
• Work Schedule:

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.