Specialty Operations Sr Analyst

Do your Best Work in Mooresville
This position is based at our headquarters in Mooresville, North Carolina. Our corporate office is a space where you can collaborate and do your best work. Take a walk, grab a bite (or a cup of coffee), work out or get a check-up - we invest in you so you can find your inspiration.
Your Impact
The primary purpose of this role is to assess, support/design, implement, and roll out Central Selling and IST initiatives that support Central Selling and IST teams with driving business results. This role will accomplish this through the development and implementation of projects, best practices, and process improvements. This role supports the day to day team operations, including sales, service, technology, Omni-channel, and communications.
What You Will Do

• Serve as a strategic partner by supporting the Central Selling Leadership and Sales teams through scalable tools, reporting, and communication that align execution with Services priorities.
• Bridge communications between Field Leadership, Sales Teams, and corporate partners by delivering insights, feedback, and resources that drive informed decisions and improve performance.

High-Impact Responsibilities

• Drive Continuous Process Improvement: Optimize Central Selling processes in response to Services initiatives, system changes, and field feedback to improve efficiency and execution.
• Lead Scalable Tools & Report Development: Design and implement Central Selling Support tools and reports that enhance productivity, simplify workflows, and drive measurable business impact.
• Establish Feedback Loops: Manage Council Teams and Feedback applications to collect, analyze, and act on field and customer feedback, ensuring closed-loop communication and continuous improvement.
• Lead Cross-Functional Initiatives: Partner across Technology, Marketing, Merchandising, Finance, and Operations to deliver and enhance programs that support Central Selling business growth.
• Training Support: Serve as a subject matter expert for training development by coordinating with cross-functional partners, and delivering consistent, high-impact content to a national field audience.
• Communications and Engagement Support: Develop and Provide weekly content to communication partners including targeted resources, training, and insights to Central Selling Support teams, building awareness and driving performance.

Medium-Impact Responsibilities

• Field Engagement: Engage directly with Central Selling associates through job shadowing and field interactions to gather feedback, identify business needs, and uncover opportunities that enhance operational effectiveness and performance.
• Support Pilots & Adoption: Support business partners with testing and rollout of new tools and programs, ensuring effective adoption and scalability.
• Enable Data-Driven Decision Making: Utilize reporting and structured feedback to develop actionable summaries and insights, equipping leadership with the information needed to make informed, data-driven decisions.
• Influence Leadership & Communicate Insights: Deliver clear, executive-level insights, presentations, and communications to drive alignment and decision-making.

Minimum Qualifications

• Bachelor's degree Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable
• 2 Years Related Industry Experience (Installation, Repair or US Home Improvement)
• 2 Years Experience in data analytics, performance reporting

Preferred Skills/Education

• 2 Years Demonstrated project management experience, such as Gantt Chart design and development
• 1 Year Advanced skill in Microsoft SharePoint, such as ability to create list and custom workflows

About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.