The Solutions Architect I will support onboarding projects for merchants, document technical environments, develop integration templates, resolve technical issues, conduct testing, and propose optimized process flows utilizing AI.
About Extend:
Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.
Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.
- Support onboarding projects to accelerate the process and significantly reduce manual efforts for new merchants. This includes contributing to process improvements and automation initiatives.
- Document merchant technical environments, encompassing detailed system architecture diagrams, comprehensive API inventories, and precise integration points. This documentation will serve as a critical reference for future interactions and troubleshooting.
- Develop a suite of integration templates, comprehensive configuration guides, and reusable assets. The goal is to streamline merchant onboarding, reduce implementation time, and ensure consistency across integrations.
- Investigate and resolve complex post-onboarding technical issues for enterprise merchants. This requires troubleshooting skills, deep technical knowledge of the platform, and the ability to work collaboratively with internal and external stakeholders.
- Conduct sandbox testing, site QA and validation of integration flows post dev phase. This includes identifying, documenting, and reporting errors, ensuring the stability and reliability of all integrations before go-live.
- Design and propose optimized process flows, strategically leveraging AI for enhanced automation and significant operational team efficiency gains. This involves identifying areas for AI integration and highlighting the expected benefits.
- 3+ years of experience in technical solution architecting or technical solution engineering role
- 3+ years of customer-facing experience in a technology, consulting, or financial services company
- Strong experience working with Mid-Market and Enterprise merchants
- Strong experience in developing and demonstrating solution capabilities and value
- Experience working with eCommerce and ERP platforms
- Experience with Javascript, HTML, CSS, and RESTful Integrations
- Excellent communication skills and ability to clearly explain technical concepts and solutions to partners
- Ability to perform in a high-energy environment with dynamic job responsibilities and priorities
- Ability to clearly explain technical concepts and solutions to merchants
- Ability to take ownership of work products from end-to-end
- Familiarity with Cursor, AI agents, Mastra framework,etc
- Familiarity with integration patterns (APIs, file based, event-driven etc)
- Experience with back-office OMS and ERP systems
- Experience integrating common eCommerce platforms (e.g. Shopify, Salesforce CommerceCloud, BigCommerce, WooCommerce, Magento, etc.)
*The base salary and expected OTE for this position are listed above. OTE is payable based on the Company's variable sales compensation plan; employees who exceed annual sales targets may receive additional compensation. Incentive compensation will be provided as part of a total compensation package.
Life at Extend:
- Working with a great team from diverse backgrounds in a collaborative and supportive environment.
- Competitive salary based on experience, with full medical and dental & vision benefits.
- Stock in an early-stage startup growing quickly.
- Generous, flexible paid time off policy.
- 401(k) with Financial Guidance from Morgan Stanley.
Extend CCPA HR Notice
Top Skills
CSS
HTML
JavaScript
Restful Integrations
Similar Jobs
Cloud • Fintech • Information Technology • Machine Learning • Software
The Director of Partner GTM will lead the US partner channel lifecycle, develop GTM strategies, drive revenue growth, and foster talent development while collaborating with various teams to meet business targets.
Top Skills:
SaaS
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
The role involves developing automation strategies, creating test frameworks, improving testing quality and speed, and mentoring junior engineers.
Top Skills:
Automation Test FrameworksFirmware EngineeringLinuxPythonSQL
Agency • Digital Media • eCommerce • Professional Services • Software • Analytics • Consulting
The Senior Business Intelligence & GA Specialist will implement and customize Google Analytics, create Tableau dashboards, lead reporting, and provide strategic insights for a financial client, driving data-driven recommendations.
Top Skills:
BigQueryGoogle Analytics 4LookerPower BISQLTableauTag Manager
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
