Software Engineer

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

CX Engineering – Workflow and Intellectual Capital designs, builds, and operates the platforms, automation, knowledge content, and reusable technical capabilities that power Cisco’s global technical support experience. Our portfolio spans case management, troubleshooting, AI capabilities, automation platforms, security and compliance, and supporting infrastructure. We partner across product, engineering, operations, security, and service delivery to transform complex support needs into secure, scalable solutions—from discovery through production and operationalization. Our globally distributed team combines product and program leadership, architects, software engineers, and change and release professionals around a common commitment to measurable customer and business outcomes. Joining this team means helping shape how AI, automation, and modern engineering workflows improve engineer productivity and customer and partner experiences at Cisco scale.

Your Impact

Own delivery of small-to-medium features and may lead limited-complexity projects that execute the defined software engineering roadmap. Convert customer and product needs into high-quality technical designs, clean and secure code, automated tests, and measurable release outcomes with minimal guidance. Coordinate requirements, dependencies, timelines, and remediation plans with product managers, architects, security, operations, and other engineering teams. Troubleshoot complex production issues, participate in on-call rotations where applicable, lead postmortems and root cause analysis, and improve scale, reliability, performance, and velocity. Serve as a resource across multiple functional components by reviewing code, sharing technical knowledge, and mentoring peers or engineering interns.

Minimum Qualifications

• Bachelor’s degree in STEM with 5+ years or Master’s with 3+ years of software engineering experience.

• Experience with Python and at least one automation framework/tool such as Playwright, Selenium, or Pytest.

• Experience in developing with AI — building or integrating AI/ML or generative AI capabilities (for example, LLM APIs, prompt-based workflows, or model-driven features) into software, tooling, or test automation.

• Experience integrating automated tests into CI/CD pipelines.

• Experience with at least one cloud platform: AWS, GCP, or Azure.

Preferred Qualifications

• Experience testing enterprise infrastructure, networking, or platform products (including Cisco technologies or comparable enterprise technologies).

• Experience scaling or improving automation frameworks.

• Familiarity with microservices architectures and API testing best practices.

• Exposure to Kubernetes/Docker or infrastructure automation tools.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.