ITSM Systems Admin - Lead Consultant

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. 

Job Description

We are seeking a skilled and experienced Ivanti ITSM System Administrator with expertise in ServiceNow to join our IT team. This role is essential in maintaining and optimizing our IT Service Management systems to improve service delivery, increase efficiency, and support our business operations. The ideal candidate will have in-depth knowledge of Ivanti ITSM and practical experience with ServiceNow, as well as the ability to manage and enhance ITSM workflows, integrations, and overall system functionality.

Key Responsibilities:

• Administer, configure, and maintain the Ivanti ITSM platform to support IT service management processes.
• Oversee system updates, patches, and configuration changes to ensure optimal performance and security.
• Maintain and monitor system health, security, and capacity, ensuring consistent and reliable operations.
• Support different levels of integrations with other systems like Asset Discovery and Active Directory.
• Use expertise in ServiceNow to integrate with Ivanti ITSM where needed, ensuring seamless data flow and interoperability between platforms.
• Support any migrations, data syncs, or process bridging required between Ivanti and ServiceNow environments.
• Develop and refine workflows, automation rules, and escalations to streamline ITSM processes (e.g., Incident, Problem, Change, and Configuration Management).
• Optimize system performance and user experience through customized automation and scripting.
• Provide training, technical support, and troubleshooting to end-users and stakeholders using the ITSM systems.
• Develop documentation and training materials to support system users.
• Ensure accuracy and quality of data, performing regular audits and updates to keep information current.
• Create and manage reports and dashboards that provide visibility into key ITSM metrics for performance tracking and decision-making.
• Ensure ITSM operations comply with organizational policies, regulatory requirements, and ITIL best practices.
• Participate in continuous improvement initiatives to enhance IT service quality and efficiency.

Technical Skills:

• Strong understanding of IT Service Management (ITSM) principles and ITIL framework.
• Proficiency in Ivanti ITSM platform with knowledge of ServiceNow preferred.
• Familiarity with automation tools, scripting and data integration.

Soft Skills:

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills to support end-users and cross-functional teams.
• Self-motivated, detail-oriented, and able to manage multiple priorities in a fast-paced environment.

Supervisory Responsibilities:

This job does not have supervisory duties.

Preferred Qualifications:

Education and Experience

• 7 or more years of related experience in Administering ITSM platforms.
• Bachelor's Degree or equivalent experience.

Certificates, Licenses, Registrations

• ITIL Certification.
• Certifications in Ivanti and/or ServiceNow administration.
• Experience with workflow automation tools and integration platforms (e.g., API management, web services).

Compensation

Base compensation offered for this role is $95,700.00 - $152,690.00 annually and is based on experience and qualifications.

*** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e., commission, bonus, etc.) as applicable for the role.

National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A– (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products.

Companies & Partners

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

Benefits

National General Holdings Corp. is an Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.