Software Engineer, CX Engineering(Hybrid)

This role follows a hybrid work model, with in-office attendance 2-3 times a week in Research Triangle Park, NC, Austin, TX or Richardson, TX.

At Cisco, we are redefining how our customers experience technology through the power of Cisco IQ Services and Applications. Our mission is to transform CX delivery by building intelligent, scalable platforms that anticipate needs rather than just reacting to them. As a member of our global, diverse, and AI-spec driven team, you will operate at the absolute frontier of innovation. We are deeply committed to leveraging the latest advancements in AI to build robust solutions that solve complex technical challenges for our enterprise customers, fostering a culture of curiosity, collaboration, and rapid iteration.

As Software Engineer on the team you will lead the design, development, and delivery of scalable software solutions across diverse cloud-native and on-premises environments. In this role, you will own the technical lifecycle of complex projects, prioritizing secure coding practices, user privacy, and exceptional UX to drive high-quality outcomes. You will also integrate advanced AI-enabled frameworks and development tools to accelerate product capabilities and streamline your daily workflow. What makes this position truly exciting is the opportunity to manage end-to-end implementation while staying at the forefront of AI-driven engineering innovation. This is an ideal role for an engineer eager to bridge the gap between technical strategy and hands-on, high-impact product development.

• Bachelors + 7 years of related experience, or Masters + 4 years of related experience, or PhD + 1 year of related experience, or equivalent related work experience

• Experience working with both cloud-native architectures (e.g., AWS, GCP, or Azure) and on-premises environments, specifically involving Kubernetes container orchestration

• Proficiency in programming in Python.

• Experience with AI/ML frameworks, generative AI, and large language models.

• Lead the end-to-end delivery of complex projects, leveraging deep expertise in the software development lifecycle (SDLC), Agile methodologies, and secure coding practices. Requires proven hands-on experience deploying and managing scalable solutions within cloud environments and on-premise environments.

• Working knowledge of Node.js.

• A strong foundation in responsible AI practices, AI governance, and artificial intelligence compliance, complemented by hands-on experience in prompt engineering and generative AI proficiency to meet business objectives.

• Experience with CI/CD pipelines, infrastructure as code (Ansible, Terraform), and network automation.

• Strong communication and collaboration skills to work across diverse teams.

• Experience in mentoring and upskilling junior engineers to ensure high-quality engineering standards and technical proficiency.

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.