Small Business Program Product Manager

Citi is a leading global financial services company, which has approximately 200 million customer accounts and does business in over 160 countries and jurisdictions. Small Business has been identified as a key growth area for Citi U.S. Personal Banking and Wealth Management to drive market-leading value propositions to grow P&L and offer best in class services to attract, engage, and retain customers.

The Small Business Program Product Lead is a Vice President position that will help innovate, drive product development as subject matter expert, execute programs and manage day-to-day activities by working with internal and external partners. The ideal candidate has 5+ years in product management / project manager experience and is familiar with small business and retail banking regulatory policies. In addition,  has ability to work as partner, build relationships and influence, and has strong effective communication skills.

Key Responsibilities:

• Partner with product and marketing to help define, develop, and implement product strategies  through analyzing consumer behavior and preferences, competitive best practices, and product economics

• Manage day-to-day activities to deliver and execute product features across multi-phase programs, projects, and workstreams including deposit product processor technology build and customer migration plans

• Lead process engineering efforts that foster simplification, lean systemic process lifecycles, and de-risk 

Additional responsibilities

• Assist product manager with developing roadmaps and business cases

• Serve as subject matter expert and has oversight over the client experience, features and servicing processes

• Workwith cross-functional project teams within Citi and external partners

• Manage product approvals, define product requirements, create user stories, define acceptance criteria, oversee testing status, and post implementation activities

• Make recommendations based on regulatory changes, competition, consumer trends and market research

• Ensure a positive customer experience and the oversee the lifecycle of an  initiative and day-to-day product support

• Lead efforts to rapidly fix and remediate any situations which negatively impact customer experience

• Highly self-motivated, effective communication and decision management skills, and has the willingness to learn and adapt in an agile environment

Qualifications 

• Minimum of 5 years of experience in small business product management and/or project management

• Excellent written and verbal communication skills for a senior audience with the ability to take the lead in broad cross-functional groups

• Ability to drive business results with a strong sense of urgency

• Bachelors degree

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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View Citi’s EEO Policy Statement and the Know Your Rights poster.