Jobs at Citi

The CX Analytics Senior Lead transforms customer feedback into actionable insights to improve business performance, leveraging data analysis and effective communication at the executive level.

Lead OSINT analysis for complex fraud, cyber, insider, and security investigations. Collect from open, deep, and dark web and social media; apply qualitative and quantitative methods, link and digital footprint analysis; produce written products and briefings; manage multiple projects, improve processes, and mentor junior staff.

Lead strategic planning and end-to-end execution of commerce media campaigns. Translate client objectives into campaign setup, measurement, and troubleshooting; partner cross-functionally to build marketing infrastructure, present roadmaps to senior leadership, and optimize digital customer journeys and adoption of mobile features.

Lead and execute brand programs and events, ensure quality control of brand materials, manage timelines, budgets, vendors, and cross-functional stakeholders to deliver consistent, on-brand creative outputs on time and on budget.

Lead product planning and execution: develop roadmaps, product launches, pricing, segmentation, and competitive analysis. Support client experience and acquisition targets, oversee market research, assist product managers, drive revenue and expense goals, implement team procedures, and ensure regulatory and ethical compliance.

Oversee marketing investment allocation and performance metrics for US Consumer Cards. Lead KPIs, CPA reporting, and operational risk management processes while ensuring compliance and communication across teams.

Support and execute Citi Wealth digital marketing strategy across website, social, email, and paid channels. Manage channel operations, lead generation pipeline, performance reporting, content alignment, and compliance. Collaborate with tech, legal, product, and vendors to optimize campaigns, mitigate digital risks, and establish control procedures.

The role involves managing multi-channel marketing strategies, overseeing campaign execution, and leading a team to deliver effective data-driven marketing solutions.

Lead the design and maturation of proactive threat hunting and cyber OSINT capabilities. Conduct hypothesis-driven hunts, analyze attacks and logs, operationalize threat intelligence into detections and hunt packages, produce intelligence products for stakeholders, and liaise with law enforcement and industry partners to protect Citi and its clients.

Lead and manage an intelligence team to prevent, monitor, and respond to data breaches and cyber-attacks. Oversee intelligence collection and analysis, deliver briefings and written products to senior leaders, develop program strategy and capabilities, manage vendors and stakeholders, and drive fraud-focused OSINT investigations using advanced tradecraft and visualization tools.

The FTP Lead Analyst - VP oversees FTP policies and processes, collaborates across functions, and enhances the global FTP framework while ensuring adherence to regulations.

The VP will oversee funds transfer pricing policies, enhance FTP frameworks, support implementation, and engage with stakeholders, ensuring compliance and efficiency in execution.

The Head of Channels & Platforms is responsible for managing Citi's core digital experiences, including product strategy and infrastructure, ensuring channel performance, availability, and modernization while leading cross-functional teams to drive customer-centric solutions.

Lead management of pricing exception processes and pricing controls for consumer and small business deposit products. Develop control reporting, support pricing strategy launches, analyze product/pricing roadmaps and competitive landscape, execute day-to-day pricing, and ensure regulatory and policy compliance while driving deposit growth and revenue.

Execute pricing changes and develop product/pricing requirements. Lead cross-functional teams on pricing-related technology projects, document product/pricing changes and launches, develop reporting for pricing insights, and ensure compliance and risk-aware decision making.

Lead US anti-boycott compliance for Services ICRM by developing policies, training, and risk frameworks; advise business units and ICRM on regulatory interpretation; manage regulatory exams, investigations, and control testing; lead projects to implement new requirements and partner with Legal, Risk, Operations, and global teams to prevent and detect non-compliance.