The ServiceNow Technical Lead Consultant will lead delivery teams, design technical solutions, oversee project completion, and provide feedback to the development team while ensuring adherence to project timelines.
Sigital is seeking an experienced ServiceNow Lead Technical Consultant to become a part of our fast-growing professional services business. This role will be responsible for acting as the team leader for Sigital's delivery teams. We are a ServiceNow Premier Partner whose mission is to help organizations align their IT Services and Operations Management strategy with their businesses and service delivery needs.
Primary Responsibilities:
- Serves to design and oversee technical solutions that are leveraged for clients.
- Project ownership-responsible for driving projects to successful completion.
- Routinely create net new deliverables from scratch.
- Designing solutions for customers they themselves will be implementing.
- Routinely works independently as an individual contributor with minimal supervision.
Leads/Coordinate development team efforts, including:
- Provide constructive feedback
- Drive solutioning conversations
- Conduct demos/show-backs to customer teams
- Versatility with platform cross-function
- Ensure development team is adhering to project scope/timeline
Qualifications:
- Expertise with 3+ years in ServiceNow Partner consulting services and current position as a Lead Technical Consultant.
- Working knowledge of integration functionality- Integration-Salesforce, Hub, Soap, REST, General API use.
- Ability to go deep into the technical solutioning and delivery of key components that customers require as part of their implementation.
- Ability to lead a development team, providing feedback during review cycles. Needs to be platform cross-functional.
- Experience designing and implementing ServiceNow Employee Center and/or Agentic & Gen AI Solutions.
- Experience with Service Exchange
- Experience with Platform Analytics
- US citizenship- REQUIRED
- Ability to independently gather and document requirements, design solutions, implement and support features.
- Strong communication skills (communicate and describing features, functionality, process and delivery concepts to clients clearly and fluidly).
- Bachelor's Degree, preferably in Information Technology/Computer Science/Engineering
- Certified System Administrator & Certified Application Development (Required).
- Certified Implementation Specialist - ITSM, CSM/Portal, FSM, HAM, SAM, Discovery (2+CIS certs Required)
- Certified Implementation Specialist-Data Foundations(CMDB & CSDM) (Preferred)
- Pro and/or Pro Plus Certifications (Preferred)
What Sigital offers:
- Remote FTE work
- Healthcare benefits
- 401K plan
- Working for a great ServiceNow Premier Partner
Similar Jobs
.jpg){kind=logo}
Healthtech • Social Impact • Software • Telehealth
Develop and operate production ML and AI systems powering patient experiences such as matching, ranking, recommendations, onboarding, and personalization. Build reusable ML infrastructure, pipelines, evaluation, observability, and model-serving capabilities. Provide technical leadership across the ML lifecycle, guide architecture, evaluate custom versus foundation-model approaches, and partner with ML and Patient Engineering teams to deliver reliable, scalable AI products.
Top Skills:
Artificial IntelligenceExperimentationFeature EngineeringFoundation ModelsGenerative AiMachine LearningMatching SystemsMl InfrastructureMl PipelinesModel EvaluationModel ServingModel TrainingObservabilityPersonalization SystemsPythonRanking SystemsRecommendation SystemsSearch Systems
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Manage enterprise SaaS renewals by protecting and expanding annual recurring revenue. Develop renewal strategies, negotiate commercial terms, prepare offers, structure upgrades and Flex conversions, manage contracts, research customer utilization, forecast renewals, and mitigate account risks. Partner with enterprise sales teams and customer value architects while serving as a subject matter expert on subscription renewals and sales processes.
Top Skills:
Artificial IntelligenceExcelSalesforceSalesforce Cpq
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Manage enterprise SaaS renewals by protecting and expanding ARR, developing renewal strategies, negotiating commercial terms, preparing offers, and driving timely contract execution. The role partners with field sales and customer value teams, researches license utilization, structures Flex and upgrade scenarios, manages contract processes, identifies renewal risks, maintains accurate forecasts, and advises sales teams on renewal policies and subscription management.
Top Skills:
ExcelSalesforceSalesforce Cpq
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
