Job Description:
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own.
We’re actively seeking a high-impact ServiceNow Platform Technology Lead to join our Pacific Life Technology End-User Services Team in Charlotte, NC.
How you'll help us move forward:
Platform Operability
Define and maintain the technical architecture of the ServiceNow platform.
Design scalable solutions across multiple ServiceNow products and business units.
Ensure solutions follow platform best practices and minimize customization.
Provide guidance on data model, integrations, and security architecture.
Solution Design
Lead architecture and design for complex implementations.
Review solution designs created by developers.
Ensure reuse of platform capabilities and avoid duplication.
Development Standards
Establish and enforce development standards such as:
Update set strategy
Scoped application structure
Naming conventions
Integration standards
Conduct architecture and code reviews.
Design and Develop based on story acceptance criteria.
Integration Operability
Design integrations between ServiceNow and enterprise systems.
Define best practices for:
REST / SOAP APIs
MID Server architecture
Event-driven integrations
Work with middleware teams when needed.
CMDB & Data Strategy
Ensure proper design and governance of the CMDB and CSDM model.
Guide teams on service mapping, discovery, and data quality.
Partner with CMDB team members to define ownership and lifecycle management of configuration items.
Platform Performance & Health
Monitor instance performance and scalability.
Identify and reduce technical debt.
Support upgrade planning and platform modernization.
Delivery Support
Provide architectural guidance during:
Backlog refinement
Sprint planning
Solution design sessions
Mentor developers and administrators.
Support troubleshooting of complex platform issues.
The experience you bring:
8–10+ years in IT
6–10+ years hands-on with ServiceNow
Experience implementing multiple ServiceNow modules across an enterprise
Experience leading architecture for medium to large implementations
Technical Expertise
ServiceNow platform architecture
ITSM best practices
CMDB / CSDM
Integration design
Flow Designer / Automation
Scoped applications
Instance performance optimization
Security and access design
Certifications
ServiceNow Certified System Administrator
ServiceNow Certified Application Developer
What makes you stand out:
ServiceNow Certified Implementation Specialist – ITSM
ServiceNow Certified Technical Architect (or working toward it)
Core Competencies
Platform governance
Technical leadership
Solution design
Stakeholder communication
Problem solving
Platform optimization
You can be who you are.
People come first here. We’re committed to an inclusive workforce. Learn more about how we create a welcoming work environment at www.pacificlife.com. What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife.
Compensation may vary from the posted range and will be adjusted to reflect the local market
#LI-TM1
Base Pay Range:
The base pay range noted represents the company’s good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
$125,100.00 - $152,900.00Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we’ve got you covered.
Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
Paid Parental Leave as well as an Adoption Assistance Program
Competitive 401k savings plan with company match and an additional contribution regardless of participation
You Can Be Who You Are
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
What’s life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
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