Jobs at Pacific Life

Leads global 24x7 network operations, ensuring service availability, performance, SLA/KPI attainment, incident resolution, and continuous improvement. Oversees NOC teams, regional delivery groups, managed service providers, vendor governance, capacity planning, monitoring, automation, documentation, and major incident response. Requires extensive global network engineering and operations leadership experience, strong knowledge of enterprise networking technologies, executive communication skills, and flexibility for nights and weekends.

Performs investment accounting and reporting for fixed income assets, including reconciliations to the general ledger, investment schedules, financial disclosures, audit support, transaction analysis, and issue resolution. The role researches accounting guidance, maintains documentation, improves processes and controls, and collaborates with Investment Management, Finance, Operations, and other stakeholders. Responsibilities support GAAP and statutory reporting on monthly, quarterly, annual, and ad hoc schedules.

Participate in Pacific Life’s actuarial student rotation program while pursuing ASA/FSA credentials. Analyze insurance and financial product risks, develop and validate actuarial and predictive models, assess financial impacts, monitor applicable regulations, and advise business leaders. The role requires quantitative analysis, actuarial research, financial accounting knowledge, process improvement, and clear communication of complex findings.

Support pension risk transfer pricing by preparing quotes, liability cash-flow projections, pricing updates, repricing analyses, profitability monitoring, and implementation deliverables. Assist with testing and rollout of process and tool enhancements, including UAT, while providing accurate information for decision-making and collaborating with actuaries and business teams.

Leads Pacific Life’s global privacy program, including privacy risk assessments, data protection, AI governance, records management, regulatory monitoring, incident oversight, and compliance initiatives. Partners with legal, risk, security, and business leaders to mitigate enterprise risks and translate regulations into scalable processes. Builds and develops a high-performing privacy team while advising senior leadership and supporting organizational change.

Analyzes complex business needs, translates them into technology requirements, and designs workflow solutions using platforms such as Appian or Pega. Partners with Product Owners and stakeholders to refine backlogs, write user stories, support Agile ceremonies, facilitate solution design, lead user acceptance testing, provide production support, and assist with change management and adoption planning.

Leads Pacific Life’s Operations Data Analytics function, setting strategy, governance, roadmaps, standards, and resource plans. Oversees reporting, dashboards, KPI standardization, data modeling, forecasting, predictive analytics, and executive insights. Partners with Operations Transformation, Technology, Finance, Risk, and business leaders to improve efficiency, customer experience, quality, and financial performance. Manages senior analytics professionals, capacity planning, prioritization, budgets, stakeholder adoption, data quality, and continuous improvement.

Designs, develops, governs, and supports enterprise AI agents, Microsoft Copilot, and automation solutions. Administers Copilot Studio and Power Platform environments, including governance, security, DLP policies, integrations, and platform health. Leads architecture reviews, agent implementations, prompt libraries, CI/CD, deployment automation, troubleshooting, and responsible AI practices. Partners with stakeholders on requirements and roadmaps, supports adoption, mentors developers, and maintains technical documentation and operational runbooks.

Leads complex workflow automation, integration, and digital transformation projects from requirements through production support. Partners with stakeholders, architects, product owners, and engineering teams to design scalable solutions using APIs, integrations, automation platforms, and AI. Documents technical requirements, supports Agile delivery and QA, resolves production issues, evaluates emerging technologies, and measures automation and operational outcomes through KPIs.

Engineer and deliver enterprise Privileged Access Management capabilities, including discovery, remediation, lifecycle management, password vaulting, rotation, and just-in-time administration. Design and troubleshoot PAM solutions, automate processes, develop integrations, establish monitoring and reporting standards, and support security strategy and architecture. Collaborate with technical teams and senior stakeholders to execute roadmaps, manage risks, drive adoption, and lead change, communications, documentation, and training.

Performs complex bank, suspense, and general ledger reconciliations; investigates and resolves discrepancies; analyzes trends and root causes; improves processes and controls; maintains documentation; collaborates with Accounting, Operations, Treasury, and Technology; guides team members and supports system implementations, testing, and process enhancement initiatives.

Leads the strategy, implementation, operations, and optimization of treasury technology platforms, including TMS, payment hubs, ERP integrations, and bank connectivity. Oversees production support, payments, reporting, controls, cybersecurity, audits, vendors, disaster recovery, and business continuity. Partners across Treasury, Finance, IT, Risk, and enterprise teams while managing and developing treasury systems staff and establishing governance, release management, and continuous improvement practices.

Leads institutional marketing strategy for retirement solutions, translating market, customer, competitive, and business insights into positioning, messaging, thought leadership, go-to-market plans, and growth initiatives. Partners with senior leaders and cross-functional teams across pension risk transfer, defined contribution lifetime income, stable value, and emerging businesses. Establishes priorities, evaluates marketing effectiveness, defines KPIs, and evolves strategy based on market developments and business results.

Leads Pacific Life’s multi-year Operations Technology Transformation, defining technical strategy, architecture, and execution across digitization, automation, AI, FAST, IVR, and GenAI workstreams. Partners with business leaders to deliver measurable outcomes, oversees engineering teams, roadmaps, PI planning, agile and DevOps delivery, and architectural decisions. Builds high-performing internal and contractor teams, supports talent development, and coordinates workforce planning, vendor partnerships, and integration with business-as-usual technology teams.

The IAM Operations Engineer will deliver and support Entra ID and Active Directory services, manage multi-year plans, implement security strategies, and enhance service capabilities.

Build, test, deploy, and maintain enterprise workplace platform workflows, automations, scripts, integrations, and AI-enabled solutions. Support platform administration, access controls, configuration, lifecycle management, and operational improvements. Create dashboards, metrics, and reports measuring platform health, service performance, adoption, and business outcomes. Translate technical findings into recommendations, training materials, and operational insights while collaborating with enterprise technology teams.

Leads the strategic direction, engineering, governance, automation, resilience, security, and cost optimization of global cloud platforms and hybrid infrastructure. Manages cloud platform engineering leaders and distributed teams, partners with executive stakeholders, oversees vendors and budgets, and develops service-line KPIs and risk indicators. The role also requires expertise in cloud networking, Kubernetes, infrastructure as code, disaster recovery, incident management, compliance, and emerging AI capabilities.

Leads investment-related financial reporting, GAAP disclosures, regulatory and rating agency reporting, executive and board materials, audits, controls, and process improvements. Manages a team of 2–3 professionals and partners with investment, financial reporting, and finance teams. Oversees complex reporting deliverables, analytics, governance initiatives, and reporting quality enhancements.

Summer actuarial intern will work on actuarial projects in the Charlotte office including dashboards, rider and cash flow analyses, and efficiency tools. Interns receive product training, mentorship, rotational exposure to modeling, pricing, valuation, risk management and reinsurance, and participate in professional development and networking activities. High-performing interns may be considered for full-time roles.

Lead enterprise reinsurance strategy, relationships, negotiations, transaction modeling, treaty execution, and inforce program oversight. Partner with internal stakeholders across product, pricing, underwriting, risk, legal, tax, accounting, and valuation. Analyze financial and accounting impacts across US GAAP, Stat, and Bermuda bases; support settlements, reporting, captive management, asset adequacy testing, and regulatory reviews. Serve as a senior reinsurance subject matter expert while managing multiple strategic projects and external partnerships.