ServiceNow Platform Engineer for CMDB

Core Responsibilities

ServiceNow Platform & CMDB Engineering 

• Design, engineer, configure, and support CMDB functionality within an increasingly complex ServiceNow platform landscape. 

• Build CMDB solutions aligned with ServiceNow best practices, performance standards, and long-term platform roadmaps. 

• Support the implementation, optimization, and adoption of advanced ServiceNow capabilities, including Now Assist and AI-driven features. 

• Ensure CMDB-related services remain stable, secure, resilient, and scalable as adoption and dependency continue to grow. 

Platform Reliability, Performance & Delivery 

• Provide dedicated engineering coverage where broader ServiceNow platform teams are capacity constrained. 

• Accelerate delivery by reducing cycle time for enhancements, fixes, upgrades, and client requests impacting CMDB-dependent workflows. 

• Identify and reduce technical debt to improve maintainability, reliability, and future extensibility of the platform. 

• Support ongoing operational excellence for CMDB-related services. 

Cross-Team Partnership & Enablement 

• Partner closely with CMDB governance, operations, platform, and client teams to translate requirements into durable, enterprise-grade technical implementations. 

• Act as a trusted engineering advisor for CMDB-related design decisions, trade-offs, and roadmap planning. 

• Enable safe and scalable adoption of new ServiceNow capabilities across the organization. 

Why This Role Matters 

• Accelerates delivery of ServiceNow and CMDB capabilities. 

• Eliminates platform bottlenecks and reduces accumulated technical debt. 

• Improves platform reliability, scalability, and overall client experience. 

• Enables secure and scalable adoption of AI-powered ServiceNow features. 

Qualifications

• Minimum of five years related work experience. Three years of service assets and configuration management experience. 

• Undergraduate degree in a related field or the equivalent combination of training and experience. Graduate degree preferred.

• Deep, hands-on experience engineering solutions on the ServiceNow platform, with strong CMDB expertise. 

• Proven ability to design and support scalable, enterprise-grade platform solutions. 

• Experience supporting ServiceNow implementations, upgrades, and new feature adoption. 

• Strong collaboration skills and ability to partner effectively with governance, product, and operational teams. 

• Comfort working in environments with high platform demand and competing priorities. 

Preferred Qualifications 

• Experience with AI-driven features, automation, integrations, or performance optimization within ServiceNow. 

• Background supporting CMDB-related initiatives such as discovery, data quality, and platform scalability. 

Special Factors

Sponsorship

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.