Senior Technical Support Analyst

Job Description
Senior Technical Support Analyst
Remote-Americas
Monday-Friday 8:00 am to 5:00 pm Pacific time,11:00 am to 8:00 pm Eastern, 10:00 am to 7:00 pm Central time
The Senior Technical Support Analyst reports to a Senior Manager of Technical Product Support. This is a customer-facing role responsible for driving customer satisfaction with our products and services. The position requires someone to demonstrate strong problem-solving skills, technical ability, a service mentality, and ability to troubleshoot.
The Support Services team is a dynamic customer- facing organization staffed predominately with individuals with desire to learn and possess strong software technical skills in property tax or other types of software. This role provides our customers with a unique experience that leans more toward a direct customer relationship role than a typical support center.
Our primary location for Customer Operations is in San Diego, CA with roughly 70% of our current staff distributed across the United States. The Technical Support Analyst role is a fully remote role.
Some of the things you will be doing:

• Provide excellent technical service to our TCI customers
• Troubleshoot any technical issues
• Assure timely, professional and accurate responses to end user inquiries
• Perform software installations as necessary
• Mentor junior Technical Support Analysts
• Serve as subject matter expert on technical matters for team

What technical skills, experience, and qualifications do you need?

• Bachelor's degree
• 5-7 years of previous product customer support or implementation, ideally in property tax software support or software application support
• Knowledge of MS Windows, MS Office, and MS SQL network setup preferred
• Ability to problem-solve
• Ability to use initiative in identifying, addressing, and resolving day to day issues and challenges
• Strong, positive, contagious attitude and work ethic
• Effective communication skills
• Desire to learn

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About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.
About the Team
At CSC®, we're always looking ahead, finding ways to improve and anticipate the future needs of our customers. Curiosity fuels our innovation and productivity drives our results. This proactive mindset has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 120 years.
CSC is committed to attracting, developing, and retaining talented people whose personal values align with ours. We empower our employees to bring the right solutions to market to meet customer demand. That is why we are the premier provider of global solutions for more than 180,000 businesses.

• CSC is a great place to work with smart and dedicated people. We have been voted a Top Workplace every year since 2006 and are a 2022 National Top Workplace.

• We offer challenging work and career opportunities. Most positions are filled with internal moves and employee referrals.

• Employees are eligible for an annual success sharing bonus or commission plans based on role and individual performance.

• CSC offers excellent benefits, including medical, dental, life insurance, and flexible spending and health savings accounts. We also offer you a 401(k) with employer match and profit-sharing, paid time off, tuition reimbursement, and more.

• As business needs allow, CSC offers hybrid/remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

• Our global standard for our work environments supports current and future technology initiatives through open design, sit-stand workstations, and digital interface points with wireless access throughout the campus. It's an exciting time for us in terms of growth and expansion.