Senior Technical Business Analyst

About Aqua

Aqua Finance (Aqua) delivers flexible, consumer-friendly financing programs that help families across the U.S. bring their goals to life. From clean water solutions and home improvements to outdoor adventures, our financing options help make life’s essentials and experiences more affordable.

We’re a growing national company with values deeply rooted in our Midwestern culture — one that genuinely cares about you as an individual. We succeed when you succeed and celebrate the unique skills, perspectives, and experiences you bring to our team.

At Aqua, we say “Yes!” — to helping you succeed, to your growth, and to creating a place where you can thrive.

The Opportunity

We’re seeking a Senior Technical Business Analyst who will lead collaboration with customers, business stakeholders, and technology teams to deliver initiatives aligned to product strategy and business goals. This role combines product-oriented leadership with strong business analysis rigor to own requirement decisions, improve delivery outcomes, and ensure solutions provide measurable value. You will drive cross-functional alignment across complex initiatives, support effective change adoption through implementation, and partner with Product Management on prioritization by providing value, risk, and dependency analysis while Product Management retains final prioritization ownership.

Essential Functions

• Lead the analysis and documentation of complex business and technical requirements, translating business needs into comprehensive functional and technical specifications for enterprise systems, enhancements, and integrations.
• Serve as a thought partner to business and technology leaders by evaluating solution options, identifying dependencies and trade-offs, and recommending approaches that balance scalability, performance, risk, cost, and business needs.
• Use advanced SQL, backend data analysis, and application and database logs to validate system behavior, investigate complex issues, perform root cause analysis, and support defect resolution across production and non-production environments.
• Serve as a senior technical liaison between business stakeholders, development, architecture, data, and infrastructure teams to establish a shared understanding of requirements, system behavior, data flows, and technical dependencies.
• Lead analysis and ongoing support of complex system integrations, including APIs, event-driven architectures, file-based interfaces, middleware, ETL processes, and data exchanges between internal and third-party systems.
• Perform comprehensive impact and dependency analysis for proposed system, integration, and data changes, identifying downstream effects across applications, platforms, integrations, processes, and reporting.
• Provide leadership during incident response and major defect resolution by validating system behavior, coordinating investigative efforts, analyzing data and logs, and guiding teams toward effective resolution.
• Develop and maintain detailed technical and system documentation, including end-to-end workflows, data lineage, process flows, interface specifications, system dependencies, and operational playbooks.
• Lead and support User Acceptance Testing (UAT) by developing test scenarios, validating backend results, confirming data integrity, documenting defects, and ensuring expected system and integration outcomes.
• Partner closely with developers and engineers throughout the software development lifecycle to clarify requirements, reproduce issues, validate solutions and fixes, and confirm successful implementation.
• Support production releases and implementations, including validating data loads and integrations, assessing release readiness, monitoring post-deployment performance, and responding to critical issues.
• Identify patterns in system defects, data quality issues, integration failures, and operational challenges, and proactively recommend process, configuration, or architectural improvements.
• Mentor and provide technical guidance to Technical Business Analysts and other team members, promoting best practices in requirements analysis, documentation, testing, and technical problem-solving.
• Contribute to continuous improvement by helping establish and enhance standards, templates, tools, and analytical approaches across the organization.

Required Education and Experience

• Bachelor’s degree in Business, Information Technology, Computer Science, or related discipline, or commensurate work experience, required
• 7 years of progressive experience as a Business Analyst, Technical Business Analyst, Systems Analyst, or in a closely related technical role, including experience supporting complex enterprise systems and integrations, required.
• Experience leading cross-functional initiatives that span multiple systems, teams, or business domains required.
• Financial services or other highly regulated industry experience preferred.
• Working knowledge of Agile/Scrum delivery practices and backlog tooling (for example: JIRA, SharePoint), with demonstrated ability to lead requirements through the full delivery lifecycle.
• Demonstrated ability to lead end-to-end requirements governance for complex initiatives, including traceability, change control, and decision logging.
• Strong capability in cross-functional impact, risk, and dependency analysis, including facilitation of scope and sequencing tradeoffs.
• Strong working proficiency with SQL for data validation, plus ability to interpret application, system, and integration logs and use observability tools (for example: Datadog) to support root-cause analysis and corrective action.
• Ability to define test strategy inputs and acceptance frameworks for initiative-level UAT and release validation, using quality and outcome trends to improve adoption, quality, and cycle-time performance.
• Demonstrated mentoring and coaching of analysts to strengthen team practices, improve analysis quality, and support consistent delivery outcomes.

The Aqua Advantage

At Aqua, we’re committed to supporting you both at work and beyond. Our benefits, programs, and perks are designed to support your well-being, growth, and work-life balance.

• Paid Time Off — Paid time off (PTO), paid holidays, and floating holidays to support time away from work.
• Health & Insurance — Medical, dental, vision, and additional coverage options.
• Retirement Savings — Company-matched 401(k) plan to help you invest in your future.
• Professional Development — Training, career growth, and educational opportunities to support your development.
• Work-Life Balance — An emphasis on flexibility and support both inside and outside of work.
• Inclusive Culture & Community Support — Diversity and inclusion initiatives along with paid volunteer opportunities.

What to Expect

This is primarily an office-based role that requires regular use of a computer and the ability to sit for extended periods. While performing the responsibilities of this position, employees may frequently be required to sit, stand, walk, communicate verbally, hear, use vision, and handle or operate office equipment.

The employee may occasionally be required to lift, push, or pull up to 20 pounds.