Lead 24x7 application support for external web applications: manage incidents, perform RCA, implement preventative fixes, build monitoring/alerts, expand Splunk functionality, create dashboards, collaborate with development and platform teams, and participate in on-call rotation.
Application Support Engineer (Site Reliability Engineer)
Location: USA
Job Type: Full-Time, no visa sponsorship available
Coforge is seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants. In this role, you'll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.
What You'll DoAs an Application Support Engineer, you will:
- Be part of a global production operations team responsible supporting external facing web applications.
- Manage incidents, perform root cause analysis, and implement preventative solutions.
- Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.
- Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.
- Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.
- Monitor and troubleshoot issues using observability tools like Splunk.
- Create, document, and iterate application monitoring including alerts and synthetic tests
- Investigate and expand functionality in Splunk to enable Splunk AI solutions.
- Create dashboards and capture metrics to improve visibility and performance.
- Respond proactively to system alerts and customer complaints.
- Apply industry best practices to support processes.
- Participate in a planned on-call rotation.
- 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).
- Proficiency with observability tools (OpenTelemetry, Splunk Cloud/Observatility Cloud, AppDynamics, Grafana, Datadog. Splunk preferred).
- Familiarity with Synthetic Testing (Splunk Synthetics, Selenium, etc)
- Familiarity with AWS and/or Kubernetes architecture.
- Strong ability to analyze logs and code to resolve Tier 2 issues.
- Experience in application-focused support engineering or SRE roles.
- Excellent written and verbal communication skills.
- Background in DevOps and scripting (Python preferred).
- Familiarity with ITIL practices, incident management, and documentation.
- Experience with disaster recovery, business continuity, and ServiceNow dashboards.
- Comfortable working in Linux environments and shell scripting.
- Bachelor's or Master's degree in Computer Science, Engineering, or related field.
- Consulting experience and Agile methodology background.
- Proven ability to lead small to medium-sized teams.
- Certifications: ITIL Foundation, AWS, Azure, or GCP.
- Experience with Mulesoft, Postman, and API testing support.
- Experience writing complex SPL (Splunk Search Processing Language) queries for alerting/dashboarding.
- Experience with Application Performance Monitoring (APM) and Real User Monitoring (RUM)
- Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).
- A proactive, "Can Do" attitude.
- Self-driven and autonomous work style.
- Strong communication across internal and external teams.
- Passion for operational excellence and continuous improvement.
- Commitment to compliance and industry best practices.
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