Senior Software Engineer II

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

Job Responsibilities:

• Design and build cloud-native services with a strong emphasis on resilience, fault tolerance, and observability.
• Collaborate with team members and cross-functional teams, including software engineers, product managers, and business stakeholders, to deliver a reliable, scalable service with high quality.
• Ensure alignment with the technical design and the overall technology roadmap while adopting best practices effectively and independently.
• Respond to and resolve production incidents, ensuring minimal downtime and impact on users.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 5+ years of experience in cloud service development.
• Strong development experience in Java, C++, C#, or similar OO languages
• Prior experience with data platforms and/or AI services is highly desirable.
• Experience with AWS/K8s a plus.

Work Environment and Physical Requirements:

Primarily office-environment work, extended periods of sitting or standing, computer-based work. Limited lifting, and equipment usage limited to computer-related equipment (keyboards, mouse, etc.)