Lead design, estimation, and delivery of complex ServiceNow implementations. Define and enforce technical best practices, mentor junior consultants, collaborate cross-functionally, and continuously improve professional and managed services processes. Ensure high-quality technical deliverables, drive customer success, and stay current on platform updates and emerging technologies.
Description
As a Senior ServiceNow Technical Consultant, you will take on a leadership role in developing and implementing cloud computing platforms to facilitate efficient digital workflows for enterprise operations. Your expertise will be pivotal in guiding complex technical implementations, ensuring customer success, and establishing value through innovative solutions.
What You Will Do
* Lead the estimation, design, and delivery of advanced solutions for customers incorporating deep understanding of process design, ServiceNow technical best practices, and industry standards
* Spearhead the creation, deployment, and enhancement of technical best practices and standards, driving continuous improvement
* Oversee completeness, consistency, and high quality of technical deliverables to ensure they meet customer expectations
* Champion the evolution of Professional and Managed Services processes, enhancing portfolios, capabilities, and best practices
* Manage and mentor junior consultants, providing guidance and support throughout project lifecycles
* Collaborate closely with cross-functional teams to address complex technical challenges
* Continuously assess and enhance internal processes to optimize efficiency and effectiveness in service delivery
* Stay abreast of emerging technologies, industry trends, and ServiceNow platform updates
What We Expect of You
* Bachelor's Degree and 5+ years experience OR 9+ years experience
* 3+ years focused on ServiceNow platform implementations
* ServiceNow CSA, plus multiple ServiceNow CIS certifications demonstrating advanced proficiency
* Extensive knowledge of ITIL framework and proven experience applying ITIL principles
* Expertise in LDAP, SSL, SAML/SSO, and web services integrations
* Demonstrated track record leading development and delivery of complex ITSM solutions including Agile methodologies
* Exceptional communication skills for both technical and non-technical stakeholders
* Strong leadership capabilities with focus on mentoring and developing team members
* Customer-centric mindset; proven ability to make sound decisions impacting project outcomes Pay range: $109,000 - $164,000 depending on experience and skill set Salary ranges may be subject to geographic differentials Benefits overview: https://cdw.benefit-info.com/
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
As a Senior ServiceNow Technical Consultant, you will take on a leadership role in developing and implementing cloud computing platforms to facilitate efficient digital workflows for enterprise operations. Your expertise will be pivotal in guiding complex technical implementations, ensuring customer success, and establishing value through innovative solutions.
What You Will Do
* Lead the estimation, design, and delivery of advanced solutions for customers incorporating deep understanding of process design, ServiceNow technical best practices, and industry standards
* Spearhead the creation, deployment, and enhancement of technical best practices and standards, driving continuous improvement
* Oversee completeness, consistency, and high quality of technical deliverables to ensure they meet customer expectations
* Champion the evolution of Professional and Managed Services processes, enhancing portfolios, capabilities, and best practices
* Manage and mentor junior consultants, providing guidance and support throughout project lifecycles
* Collaborate closely with cross-functional teams to address complex technical challenges
* Continuously assess and enhance internal processes to optimize efficiency and effectiveness in service delivery
* Stay abreast of emerging technologies, industry trends, and ServiceNow platform updates
What We Expect of You
* Bachelor's Degree and 5+ years experience OR 9+ years experience
* 3+ years focused on ServiceNow platform implementations
* ServiceNow CSA, plus multiple ServiceNow CIS certifications demonstrating advanced proficiency
* Extensive knowledge of ITIL framework and proven experience applying ITIL principles
* Expertise in LDAP, SSL, SAML/SSO, and web services integrations
* Demonstrated track record leading development and delivery of complex ITSM solutions including Agile methodologies
* Exceptional communication skills for both technical and non-technical stakeholders
* Strong leadership capabilities with focus on mentoring and developing team members
* Customer-centric mindset; proven ability to make sound decisions impacting project outcomes Pay range: $109,000 - $164,000 depending on experience and skill set Salary ranges may be subject to geographic differentials Benefits overview: https://cdw.benefit-info.com/
* CDW is committed to being an AI-fluent organization
* We're looking for people who bring curiosity, a learner's mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances- not replaces- human creativity and decision-making. You don't need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that's curious, adaptive, and ready to explore what's possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
* About Us
* CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do- it's how we do it. At CDW we act as one- building trust, speaking candidly, and working together to achieve more. We play to win- focusing on what matters most and delivering for our customers. And we think forward- staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees- working together to solve complex challenges and deliver real impact for our customers and communities. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do.
* Together, we Make Amazing Happen.
* CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Similar Jobs at CDW
Information Technology
Lead ServiceNow technical architecture and delivery: define solutions, guide developers, manage sprints and demos, ensure quality, mentor team, and liaise with clients and engagement managers.
Top Skills:
Agile/ScrumAngularjsCsmFtpsHrItbmItomJavaScriptJdbcJellyLdapOdbcPerformance AnalyticsRestSamSAMLScpSecopsServicenowServicenow ItsmSslSsoWeb Services
Information Technology
Design and implement AI capabilities, transition prototypes to production, build agent workflows, optimize data retrieval, and automate evaluation processes.
Top Skills:
LangchainLanggraphLlmsPgvectorPineconeWeaviate
Information Technology
The role involves driving the adoption of Google for Education tools in K-12 and Higher Ed, delivering training, creating presentations, and building relationships with educational stakeholders.
Top Skills:
Active DirectoryChromeCrm SoftwareExchangeGeminiGoogle ClassroomGoogle WorkspaceInventory ManagementLearning Management SystemsStudent Information Systems
What you need to know about the Charlotte Tech Scene
Ranked among the hottest tech cities in 2024 by CompTIA, Charlotte is quickly cementing its place as a major U.S. tech hub. Home to more than 90,000 tech workers, the city’s ecosystem is primed for continued growth, fueled by billions in annual funding from heavyweights like Microsoft and RevTech Labs, which has created thousands of fintech jobs and made the city a go-to for tech pros looking for their next big opportunity.
Key Facts About Charlotte Tech
- Number of Tech Workers: 90,859; 6.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lowe’s, Bank of America, TIAA, Microsoft, Honeywell
- Key Industries: Fintech, artificial intelligence, cybersecurity, cloud computing, e-commerce
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (CED)
- Notable Investors: Microsoft, Google, Falfurrias Management Partners, RevTech Labs Foundation
- Research Centers and Universities: University of North Carolina at Charlotte, Northeastern University, North Carolina Research Campus
