Senior Sales Support Strategist

Be essential at Cars Commerce
At Cars Commerce, we’re fanatical about simplifying everything about car buying and selling. We do right by our customers and consumers to better connect the industry with simplified and tierless technology to enhance, measure and drive local automotive retail. Whether through our No.1 most recognized marketplace, Cars.com, our industry-leading digital experience, Dealer Inspire, our trade and appraisal technology, AccuTrade, or our new Cars Commerce Media Network, Cars Commerce is essential for success in the automotive industry.  
No one ever travels alone here: at its core, Cars Commerce is collaboration. In fact, it’s built into the very fabric of our shared values. We like to say we Rise Together – putting people at the center of what we do, from consumer to customer to community. Life at Cars Commerce makes it easy when we share the ethos to be Open to All, encouraging open-minded communication because we know diverse thinking yields better outcomes. But critical to our success is Caring to Challenge and Taking Ownership, fueling a competitive spirit in a respectful environment where we think about tomorrow but act today. At our foundation, we have integrity, Doing the Right Thing, even when it’s hard. It’s our shared commitment to these values that makes Cars Commerce a place where growth becomes not only possible, but downright unavoidable.
But don’t take our word for it. As a U.S. News & World Report Best Company to Work For in 2024, we're obsessive about the employee experience. We are among the top 20% being declared “Best” of our industry based on six critical factors that are important to employee wellbeing, like quality of pay, benefits, work life balance and more.

About the Role

We are seeking a highly organized and customer-centric Senior Sales Support Strategist to serve as a trusted partner to our sales organization during pivotal customer engagements. Reporting to the Director of Customer Experience and Retention, combines storytelling, business acumen, and cross-functional coordination to directly influence customer retention, growth, and satisfaction across our Marketplace, Website Solutions, and Accutrade products.

Key Responsibilities

• Help account executives tailor the value story to the right stakeholders at the right time—especially during quarterly business reviews (QBRs), RFPs, and at-risk account interventions.

• Partner with Commercial Channel Leaders and Account Executives to ensure strategic customer meetings happen and are optimized toward success, these may include but aren’t limited to QBRs, RFP presentations, and renewal conversations.

• Collaborate with Product Marketing, Sales Enablement to create and maintain strategic account templates, case studies, and value realization frameworks that align with customer business outcomes.

• Track and support execution of action plans for high-priority accounts, working closely with internal teams to drive alignment and readiness.

• Build repeatable processes and playbooks to scale strategic sales support across the broader sales organization.
   

Qualifications

• 5+ years of experience in Sales Support, Sales Enablement, Customer Success, Strategic Consulting, or a related B2B function.

• Strong business storytelling skills and experience crafting persuasive content for C-level and senior stakeholders.

• Ability to quickly understand complex products and customer use cases, and simplify them into clear, outcome-focused messaging.

• Exceptional project management and organizational skills with high attention to detail.

• Collaborative and service-oriented mindset, with a track record of supporting sales teams in high-stakes situations.

• Proficient in PowerPoint/Google Slides; experience with Salesforce, Seismic, or similar tools is a plus.

Preferred

• Experience in SaaS, marketplaces, or automotive technology.

Our Comprehensive Benefits Package includes:

• Medical, Dental & Vision Healthcare Plans
• New Hire Stipend for Home Office Set-Up
• Generous PTO
• Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
• Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day

Learn more about our Benefits, Perks, & Culture on our LinkedIn Life Pages!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. California Applicants: Click here to review our California Privacy Policy for Applicants. For current employees, please click here to review our California Privacy Policy for Employees.